Contact Us
Location and Directions
605 S. West Street
Arlington, TX 76019
(Look for us between the University Center and the Business Building)
Mailing Address
Box 19329
Arlington, TX 76019
PH: (817) 272-2771
FX: (817) 272-3829
EMAIL: healthservices@uta.edu
Hours of Operation
Monday - Friday
8:00 a.m. - 5:00 p.m.
Pharmacy Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
(May be closed 12:00 pm - 1:00 pm)
Saturday & Sunday, Closed
How Can We Help?
UTA Health Services is committed to meeting and preferably, exceeding, your expectations. Positive and negative feedback on your impressions of the facility and experiences of care, service and staff are very important and encouraged.
Should you be dissatisfied or exceptionally satisfied with any aspect of your experience, please tell us. Additionally, suggestions are welcome as they provide us with your ideas on how to improve. All feedback is made in confidence and is not recorded in your medical record. Here are several ways to provide feedback:
Talk with Your Provider
We hope you feel comfortable enough to talk directly with your caregiver. Explain your concern and how you would like to resolve the issue. Be specific and make your position clear, and try to understand the other person's point of view. By working together, we can hopefully bring prompt resolution and satisfaction.
Talk to the Manager of the Area in which You are Receiving Care
You may be more comfortable speaking directly with the manager or supervisor if you prefer not to speak with the person involved. Ask a staff member to speak to the manager of the department.
Comments
Comment cards can be found in the reception areas on the first and second floor and in the pharmacy. Comments can be dropped in the boxes provided, left at the first floor reception desk or returned via mail. You can also email us at healthservices@uta.edu.
Did You Receive Outstanding Care or Service?
Click healthservices@uta.edu if you would like to commend an employee for their exceptional service or remarkable assistance.
Notice Concerning Complaints
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address:
Texas Medical Board
Attention: Investigations
333 Guadalupe, Tower 3, Suite 610
P.O. Box 2018, MC-263
Austin, Texas 78768-2018
Assistance in filing a complaint is available by
calling the following telephone number:
1-800-201-9353
For more information please visit
www.tmb.state.tx.us