Educational Technology Support Services

About Us

Educational Technology Support Services offices are located on the 3rd floor of Nedderman Hall, and in Room 279 of the Fine Arts Building. Office hours are 8:00 a.m.–5:00 p.m. Monday–Friday. Our staff of highly trained and dedicated professionals is ready to assist you with your instructional and technology needs.

ETSS Staff

Crystal Livingston
Director of Educational Technology Support Services
crystal@uta.edu
817-272-2068

I have worked at UT Arlington long enough to see the campus through many technology changes and growth spurts. Today’s technology is fluid and constantly changing. Bigger, better, brighter, smarter, more functionality, it’s endless and exciting! Trying to keep up is a real challenge. When I first came to work here in 1986 the high tech gadget for visual teaching aids was the slide projector, especially if it would sync with an audio tape! PCs, Data projectors and document cameras have replaced all of the old projection devices. Content can be displayed in the classroom from just about anything that outputs a video signal. I’ve been working in the University’s classrooms for 26 years and I’m proud to be part of the ongoing process of redefining technology in our classrooms.

Shirlyn Sloan
Administrative Assistant
classroomsupport@uta.edu
817-272-1449

Shirlyn coordinates incoming work requests and generally makes life easier for the staff and faculty. Her attention to detail and generous personality make her a valuable member of the ETSS team.

Denise Duncan
Technology Support Technician
pdduncan@uta.edu
817-272-0396

Denise provides classroom level technical support, as well as ensuring that faculty and students enjoy the highest level of satisfaction when using technology for their educational goals and objectives.

Gary Simonson
Technology Support Technician
simonson@uta.edu
817-272-9590

Gary provides classroom level technical support, as well as ensuring that faculty and students enjoy the highest level of satisfaction when using technology for their educational goals and objectives.

Don Lane
Manager of Technical Operations, ClassRev/Echo360 Administrator
dklane@uta.edu
817-272-3296

Don’s primary responsibility is the day-to-day operation of the classroom video capture system on campus (ClassRev). The recording systems are installed in over 60 rooms on campus and in every classroom at the Fort Worth Center. Desktop software is also available for users to record modules from their office or home. Installation, training, and maintenance of the ClassRev system are performed by him. Don also supports the equipment in the classrooms, and aides in the design of audio/video systems.

Terry Tisdale
Video Network Technician
terrance@uta.edu
817-272-7394

Terry ensures that the video network supporting instruction on campus is running at peak performance. He also schedules and provides training for the video conferencing equipment.

Dr. Anthony Bichel
Special Projects Coordinator
abichel@uta.edu
817-272-9629

Anthony provides research and analytical support, assists in the design and development of collaborative learning spaces and manages the unit website and SharePoint resources.