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Improving Health Outcomes through Systems Engineering

Monday, April 24, 2017, 1:15 PM - 2:15 PM
Nedderman Hall Room 106

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Chanhaeng Rhee, M.D.
Medical Director and Quality Officer,
UT Southwestern Medical Center

Monday, April 24, 1:15-2:15 p.m.
Nedderman Hall Room 106

Abstract: In 2000 and 2001, the Institute of Medicine (IOM) issued two reports, “To Err Is Human” and “Crossing the Quality Chasm”. The first report estimated systems failures in healthcare delivery were responsible for at least 98,000 deaths each year. The second report revealed a wide “chasm” between the quality of care the health system should be capable of delivering today. In 2005, National Academy of Engineering and Institute of Medicine issued a report “Building a Better Delivery System: a New Engineering/Health Care Partnership”. This report was to provide a framework and action for a systems approach to healthcare delivery based on a partnership between engineers and health care professionals. I would like to demonstrate 2 cases of use of systems engineering tools to improve patient cares in the hospital (“Viewing Prevention of Catheter-Associated Urinary Tract Infection as a System: Using Systems Engineering and Human Factors Engineering in a Quality Improvement Project in an Academic Medical Center”) and outpatient setting (“Sustainable Self-Management & Elevating Wellness for Persons with Diabetes through Optimizing the Chronic Care Model”).

Bio: Dr. Chanhaeng Rhee is an endocrinology specialist in Dallas. He graduated from Boston University with a B.S. in chemistry in 1992, from Kyungpook National University College of Medicine with an M.D. in 2000 and from UT Dallas with an MBA in 2012. He completed his residency in internal medicine at St. Elizabeth Health Center in 2004 and a fellowship in endocrinology and metabolism at UT Southwestern Medical Center in 2007. Dr. Rhee is a medical director for the Diabetes Management Program and a quality officer at UTSW. He is affiliatee with many hospitals including William P. Clements Jr. University Hospital, Zale Lipshy University Hospital, and Parkland Health and Hospital System, and he cooperates with other doctors and specialists in the medical group at UTSW. He is a member of the American Diabetes Association, the Endocrine Society, the American Association of Clinical Endocrinologists, the Texas Medical Association, and the Dallas County Medical Society.

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