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Instructional Technology Specialist I

Job Description

TITLE: Instructional Technology Specialist I

JOB CODE: 8116

EFFECTIVE DATE: 09/01/10

FLSA STATUS: NE

EEO6 CODE: 3 = Professional/Non-faculty

GRADE: Pay Grade 7

PAY PLAN: Annually
minimum 25,620.00
midpoint 32,280.00
maximum 38,940.00

PURPOSE: Support the design update and maintenance of online courses and delivery systems.  Assists with revision, maintenance and support of online courses.  Assists with the design and delivery of new or revised courses with staff, faculty, and center support team.

DUTIES AND RESPONSIBILITIES: Coordinates content delivery from faculty to accommodate efficient production. Provides development support to faculty in course redesign for web-based delivery. Supports and assists Instructional Technology Specialists II and III with creation and implementation of web-based courses. Provides technical support to faculty  and students for online teaching and learning tools. Ensures that all course delivery systems and courses residing on them are properly working through compatibility testing for multiple operating systems, web browsers, and multimedia plugins.

REPORTING RELATIONSHIPS: REPORTS TO: Manager of Client Services SUPERVISION: N/A SUPERVISION-OTHER: N/A

REQUIRED EDUCATION: $education

REQUIRED EDUCATION-OTHER: Bachelor's in Instructional Technology, Web Development or a related discipline.

REQUIRED EXPERIENCE / COMPETENCIES-OTHER: REQUIRED EXPERIENCES/COMPETENCIES: Excellent communication (written and oral), customer service and problem solving skills via phone, email, and fax. One year experience in technical support of varied desktop platforms, browsers, and related plug-ins. Proficient in MS Office Suite. Basic knowledge of Macintosh.   PREFERRED QUALIFICATIONS: One year of experience supporting delivery of distance education at an institution of higher education. Experience with online course development using Learning Management Systems. Experience training and supporting faculty in the use of learning management software for online course development and delivery of online learning. Help desk and training experience a plus. PREFERRED QUALIFICATIONS-OTHER: Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code.

OTHER REQUIREMENTS: Extreme accuracy in all phases of work.  Knowledge of web-related hardware, including PC, Macintosh, web conferencing (e.g. webcams, microphones, external storage.)