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Application Support Analyst

Job Description

TITLE: Application Support Analyst

JOB CODE: 9837



EEO6 CODE: 5 = Technical/Para Professional

GRADE: Pay Grade 13

PAY PLAN: Annually
minimum 47,928.00
midpoint 63,264.00
maximum 78,600.00

PURPOSE: Works with multiple IT teams and university departments to develop, maintain, and enhance the UT Arlington applications. Responsible for gathering business requirements and designing, developing, and supporting software and applications.

DUTIES AND RESPONSIBILITIES: Interact with the user community to gather and document business requirements, conduct process analysis, and draft conceptual design. Create technical specifications and detailed software design documentation based on business requirements. Design, code, test and install complex computer programs based on technical specifications using Enterprise standard development tools. Ability to design, code, test and install complex computer programs based on technical specifications using ERP development environment and the ERP developer's toolset (currently PeopleSoft and PeopleTools). Perform data mapping, conversion testing, and end-user documentation. Provide user assistance and direction for ad hoc data reporting and, as needed, develop reports using Enterprise standard. Assess the impact of PeopleSoft updates and provide proposals for applying them effectively. Works on multiple projects with competing deadlines requiring strong attention to detail and analytics. Assist users in completing user acceptance. Work with users and other IT members on a routine basis to troubleshoot reported problems pertaining to application software. Identify the cause, design or develop an approach for resolution. Upon approval, implement the correction/customize software to meet user specific needs. Provide 2nd level support for application problems. Perform other duties as required.

REPORTING RELATIONSHIPS: REPORTS TO: General supervision from the Applications Development Manager SUPERVISION: N/A SUPERVISION-OTHER: May lead and direct the work of others


REQUIRED EDUCATION-OTHER: BS in Computing or Information Systems, or related field.

REQUIRED EXPERIENCE / COMPETENCIES-OTHER: REQUIRED EXPERIENCES/COMPETENCIES: Five+ years of systems analysis, design, and software programming in a combination of (experience may run concurrently) 3+ years experience using relational database, client-server concepts, and computer programming and/or 3+ years experience in installing and upgrading applications and systems. 2+ years of SQL Plus. Strong understanding of all phases of the application development lifecycle. Strong understanding and application of project management disciplines. Strong MS Office skills (Word, Excel). Familiar with relational database concepts and client-server concepts. Certifications in supported technologies. Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills. Ability to work well with people in all levels of the organization. OTHER REQUIREMENTS: Use of standard office equipment, personal computer, and Microsoft office. Extremely accurate in all phases of work. General office conditions. Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code.