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Computer User Services Assistant

Job Description

TITLE: Computer User Services Assistant

JOB CODE: 9383



EEO6 CODE: 5 = Technical/Para Professional

GRADE: Pay Grade 5

PAY PLAN: Annually
minimum 20,796.00
midpoint 25,788.00
maximum 30,780.00

PURPOSE: To assist and consult with computer users on various skill levels regarding the effective use of computer resources. Responsible for providing assistance to faculty, staff, students, and various other groups regarding computers and their usage.

DUTIES AND RESPONSIBILITIES: Assists users on the use of computers for course or research work. Provides assistance in resolving computer related problems. Advise users on the use of effective programming and debugging techniques. Provides routine computer services to academic departments and other groups. Writes and updates user documentation. Tests software and hardware. Interfaces between other department groups and the user community. Performs related duties as required.

REPORTING RELATIONSHIPS: REPORTS TO: Determines own work methods; however, detailed instructions on special projects will be received from the Manager/Coordinator Computer User Services. SUPERVISION: N/A SUPERVISION-OTHER: None.


REQUIRED EDUCATION-OTHER: Two years of coursework towards degree in computer related field.

REQUIRED EXPERIENCE / COMPETENCIES-OTHER: REQUIRED EXPERIENCES/COMPETENCIES: Six months of practical work experience in a computer related field. OTHER REQUIREMENTS: Knowledge of and/or experience with a wide variety of computer hardware including mainframe and microcomputer systems. Accuracy is required in application of programming techniques. Specific job requirements or physical location of some positions allocated to this classification may render the position security sensitive and thereby subject to the provisions of section 51.215 Texas Education Code.