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Computer User Services Specialist II

Job Description

TITLE: Computer User Services Specialist II

JOB CODE: 9381



EEO6 CODE: 5 = Technical/Para Professional

GRADE: Pay Grade 9

PAY PLAN: Annually
minimum 31,572.00
midpoint 40,416.00
maximum 49,260.00

PURPOSE: To advise and provide consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing complex and advanced information to faculty, staff, students, and various other groups regarding computers and their usage.

DUTIES AND RESPONSIBILITIES: Consults with users on the use of computer(s) for research or course or research work. Provides solutions in resolving complex computer-related problems. Advises users on the use of effective programming and debugging techniques. Provides advanced computer services (e.g. complex or non-standard tape copying etc.) to academic departments and other groups. Writes and updates user documentation. Investigates, evaluates, tests, and installs third-party software. Provides interface between other department groups and the user community. Performs related duties as assigned. Writes small to medium size programs for testing and evaluation of software, limited usage applications for internal use, or as requested by academic departments.

REPORTING RELATIONSHIPS: REPORTS TO: Minimal supervision from Manager of User Services because of technical and/or specialized knowledge and/or experience. May consult independently with faculty and students about specific problems or questions. SUPERVISION: N/A SUPERVISION-OTHER: Delegates routine assignments to the Computer User Services Specialist I, Computer User Assistants, and Student Assistants.


REQUIRED EDUCATION-OTHER: Three years of course work (including at least three programming courses) towards degree in computer-related field.

REQUIRED EXPERIENCE / COMPETENCIES-OTHER: REQUIRED EXPERIENCES/COMPETENCIES: Three years of practical work experience in computer-related field. OTHER REQUIREMENTS: Knowledge of and/or experience with a wide variety of computer hardware including mainframe and microcomputer systems. Accuracy is required in application of programming techniques. Specific job requirements or physical location of some positions allocated to this classification, may render the position security sensitive, and thereby subject to the provisions of Section 51.215 Texas Education Code.