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Customer Service Representative I

Job Description

TITLE: Customer Service Representative I

JOB CODE: 9017

EFFECTIVE DATE: 09/01/09

FLSA STATUS: NE

EEO6 CODE: 4 = Secretarial/Clerical

GRADE: Pay Grade 6

PAY PLAN: Annually
minimum 23,664.00
midpoint 29,142.00
maximum 34,620.00

PURPOSE: To provide customer service to clients and assist with administrative functions. Responsible for a variety of customer relation duties in a department requiring moderate exercise of independent judgment, initiative and ability to make decisions relative to University operations. 

DUTIES AND RESPONSIBILITIES: Receive, edit, and process incoming customer telephone, email, and faxed orders in a timely manner.​ Support and resolve customer inquiries.  Enter both customer requests and the completion information of those requests into an order processing system with minimal errors.​ Locate and interpret complex information from a number of databases and systems. Answer internal and external customer telephone calls both at the customer service desk and rotation at the switchboard.​ Implement opening and closing procedures including but not limited to balancing cash, printing reports, and documentation.​  Maintain accurate customer files.​ Access customer account information via computer software and make necessary entries in order to resolve problems and/​or complaints, initiate or change service, process transactions.  Complies with all State and University policies.

REPORTING RELATIONSHIPS: REPORTS TO: General direction from designated supervisor. SUPERVISION: N/A SUPERVISION-OTHER: N/A

REQUIRED EDUCATION: $education

REQUIRED EDUCATION-OTHER: High School or equivalent.

REQUIRED EXPERIENCE / COMPETENCIES-OTHER: REQUIRED EXPERIENCES/COMPETENCIES: Three years customer  service experience. PREFERRED QUALIFICATIONS-OTHER: Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code.

OTHER REQUIREMENTS: Use of personal computer and standard office equipment.  Proficiency in all phases of work performed.  Usual office environment.