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Personal Computing Specialist IV

Job Description

TITLE: Personal Computing Specialist IV

JOB CODE: 9351



EEO6 CODE: 5 = Technical/Para Professional

GRADE: Pay Grade 12

PAY PLAN: Annually
minimum 43,176.00
midpoint 56,562.00
maximum 69,948.00

PURPOSE: To provide the expertise and experience required to develop and maintain technical support services for personal computing hardware, software and peripherals. Responsible for support of hardware, software and peripherals for which an expert level of skill is required. Provides solutions for task that are complex.

DUTIES AND RESPONSIBILITIES: Manages service request process and dispatches personnel as required. Consult with administration and departments on personal computing needs. Plans and supervises research of new personal computing technologies. Research, develop, and deploy, tools and processes to automate personal computing support services. Coordinates work between departments, IT infrastructure and venders to implement required departmental solutions. Recommends and implements university-wide personal computing standards. Creates and maintain documentation for standards, services, and procedures. Devises and supervisees training. Obtains professional certifications as needed. Performs related duties as required. Performs related duties as required.

REPORTING RELATIONSHIPS: REPORTS TO: Works independently and assumes project responsibility with minimum supervision from management SUPERVISION: N/A SUPERVISION-OTHER: Plans, coordinates, and supervises lower classified Personal Computer Specialists, making work assignments and reviewing completed work


REQUIRED EDUCATION-OTHER: Bachelor degree in computer-related field, or equivalent practical experience.

REQUIRED EXPERIENCE / COMPETENCIES-OTHER: REQUIRED EXPERIENCES/COMPETENCIES: Minimum of four years of practical work experience in computer-related field. Minimum of one year of supervisory/management experience. OTHER REQUIREMENTS: Knowledge of and/or experience with an exhaustive variety of personal computing technologies. Accuracy is required Specific job requirements or physical location of some positions allocated to this classification may render the position security sensitive and thereby subject to the provisions of section 51.215 Texas Education Code.