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Student Feedback Survey (SFS)

For Faculty

As the official “faculty of record” for a given lecture, lab, seminar, or practicum section with an enrollment of five or more students after the last drop date, you are asked to contribute to the success of the SFS process by informing / reminding students of the online survey and encouraging them to participate in the process.

 SFS: An Overview for Fall 2017

Regular Classes
Accelerated Online Classes

*Surveys for all Accelerated Online courses will end two days before the official course end date of each course.

The surveys for regular 15-week classes in the fall that end on the official last day of classes will be available on Monday, November 20, 2017 for each lecture, lab, seminar, and practicum course having 5 or more students enrolled.  Access to the survey will end at 11 PM on the last official day of the semester, Wednesday, December 6, 2017.  No surveys will be re-issued after they close.

For regular classes that last less than 15 weeks, the survey period is one week long.  Email invitations to participate in the SFS process are issued one week before each class’ official end date and close at 11:00 PM on the evening of the official end date.

For Accelerated Online classes that last less than 15 weeks, the survey period is also one week long, and the survey will close at 11:00 PM two days before the official class end date.

If you are teaching this fall, one day before your class survey opens, you will receive an e-mail notification from the sender: University of Texas at Arlington [mailto:cs-noreply@iotasolutions.com] with the message subject: Upcoming UT Arlington Student Feedback Surveys.

Instructors will also receive periodic response rate notifications throughout the survey period. Furthermore, a report notification will also be sent to the instructor when reports are ready for viewing and download. This will be after all grades are officially posted by the Registrar.

Each student enrolled in your course(s) will be issued an e-mail message inviting him/her to complete an online Student Feedback Survey for the class before each official class end date.

These e-mail messages will be sent to the student’s official UTA e-mail account (“mavs.uta.edu”) from the following sender: University of Texas - Arlington [mailto:cs-noreply@iotasolutions.com]. The message subject: UT Arlington Student Feedback Surveys.

The invitation will direct students to the SFS login page. Instructions on the page will prompt them to log-in with their NetID and password to verify their identity. The responses are anonymous to the extent permitted by applicable law and University regulations.

Students who have not responded to the initial invitation will receive a reminder daily. Access to the survey will end at 11 PM on the last official day of the class. No surveys will be re-issued after this date. Links to all SFS surveys can also be found on your student's Blackboard page, https://elearn.uta.edu, during the survey period.

If you so choose, you may designate a day during the survey period as “Survey Day” in your course(s), setting aside 10 to 15 minutes at the beginning (or end) of class to let students:

  • power up their laptop, netbooks, i-Pads, Smart Phones, or other web-enabled devices,
  • access their MavMail account or Blackboard,
  • locate the invitation message for your course, and
  • complete the online survey.

You may adopt alternative methods to administer the survey during class time, provided that you do not offer incentives or impose penalties. During the survey period, please absent yourself from the classroom.

Remember: Even if you are not using Blackboard for your course(s), you may direct your students to the Blackboard portal, where they will find a list of links each SFS they've been invited to complete.


PROCEDURAL QUESTIONS AND ANSWERS
Below you will find some anticipated questions about the Student Feedback Survey. If your question is not addressed, please let me know; I will do my best to respond to your query and, as appropriate, will update this document. -Maria Martinez-Cosio

Q: The course I'm teaching is not a standard 15-week offering. When will my students be able to complete the SFS?
A: For regular courses offered outside the standard 15-week schedule, invitations to the SFS will be issued approximately one week prior to the course's end-date and will end at 11:00 PM on the course end date (as specified in MyMav).

For Accelerated Online the survey period is also one week long, and the survey will close at 11:00 PM two days before the official class end date.

Q: How will students know that they’re supposed to complete a Student Feedback Survey online?
A: Every student enrolled in a lecture, lab, seminar , or practicum with enrollment of 5 or more after the last drop date will receive an e-mail message informing him/her about the survey, including a hyperlink to the survey. SFS links also appear on students' Blackboard page during the survey period.

Q: Is there a central website where my students access all of their Student Feedback Surveys at once?
A: Yes! They may see all of their outstanding surveys on their Blackboard page during the survey period.

Q: If a student is taking more than one course this term, will that student receive multiple e-mail messages about completing a survey for each course?
A: No. Students will receive only one e-mail invitation for all lecture, lab, seminar, or practicum courses with enrollment of 5 or more in which they are enrolled. The message contains the survey website and the instruction on how to access the survey. A survey reminder will also be sent daily. All survey e-mail notifications are sent to UTA addresses only.

Q: What if my students don’t check their official MavMail accounts?
A: The students can also access the surveys via Blackboard.

Q: As the course instructor, am I really being allowed to encourage my students to complete the survey?
A: Absolutely! In fact, research tells us that faculty encouragement is critical to the process. Just bear in mind that no individual student may be offered any sort of reward or inducement for participating. Moreover, students ought not be told how to respond.

Q: Will I be provided with information about the response rate for my course before the survey period ends?
A: Yes, you should receive an automated message informing you of the current response rate for your course(s) periodically during the survey period. If the interim response rate is low, you're encouraged to speak with your students about the importance of the SFS process and to set aside class time to allow them to participate in the survey.

Q: Am I required to discuss the SFS with students?
A: No. It should be noted, however, that by talking to your students about the importance of their feedback -- and by allowing them time in class to complete the survey -- may improve your overall response rate.

Q: I am team-teaching a course. Will student fill out separate surveys for both/all instructors?
A: Yes, provided that your department’s administrative contact provided the SFS Team with this information per established administrative deadlines. Speak with your unit’s AA to find out who’s been assigned responsibility for the SFS in your unit to confirm.

Q: If one of my students misses the deadline for completing the survey, can a new survey be issued?
A: No. All surveys must be completed during the time frame specified in the invitation e-mail.

Q: As the instructor, will I be able to connect a student’s survey responses with his/her identity, e.g., by referencing a Net ID or e-mail address?
A: No. Each student’s responses are anonymous. Their responses are not stored with their identifying information.

Q: When will I receive my survey results?
A: Each instructors should expect to receive a notification email that provides the link to the results approximately two weeks after the survey period ends and final grades have been posted to MyMav.

Q: I didn't receive a result notification email after grades are officially posted on MyMav. What do I do?
A: Contact IOTA Solutions at DElie@iotasolutions.com. Please be sure to provide detailed information of the course such as the term, course name and number, section number and course end date.

Q: I didn't receive a summary report for one of my classes. What do I do?
A: Faculty members should file a "missing report" claim by sending us an email - CLICK HERE.