How to setup a new network printer

Questions we need answered first:

Is the printer setup where it needs to be?

Has it been connected to a network port?

What make/model of printer?

Will they need to print from CICS/Define?

Can the client print out a configuration page? If no, create call ticket and assign to Desktop Support

If yes, have them get the configuration page and give you the following info to start the process: Need the IP# assigned to the printer via DHCP.  EX: 129.107.xxx.xxx

And then assign call ticket will all info to Desktop Support


Steps performed by Desktop Support technician:

Verify inside of NetId that this IP# can be used.  Always choose a number to use under 100, if in doubt - check with network services to make sure IP# given by printer is OK.

Send an e-mail to utanic@uta.edu in the subject line type "Make IP# 129.107.##.## static". Include in the body of the message the IP# assigned, Enet/Mac address, print queue name, DNS Name which is the same as print queue name of this printer. Copy/paste the e-mail sent into the journal of call ticket. Someone from the network group will contact you when this has been completed.

Configure IP# on the printer using JetAdmin. Start JetAdmin | On the toolbar click on Device and select Find | Enter the IP# that DHCP has set on this prtr and click on find | If it finds it - then a box appears with lots of info - close it | On the main screen of jetadmin utility you should locate the IP# you just found. Locate it and the right-click on it select Modify | on the description just enter the name of the print que (this is just for our information) and click next | Change it manual and click ok all the way out and you are done setting the IP# static on the printer.

Create an assignment for EOS > Windows. In the journal, you MUST include IP#, server name, and provide a name for the print queue (the print queue name should be dept code_make/model of printer - Ex: OIT_HP2100N).
You MUST check the following location for the appropriate printer driver at: \\microsys\i386\Drivers\Printers\hp If the driver is not there, create a new directory, go to HP site to download postscript driver and unzip to the new directory you just created and include this full path in the ticket journal so that Windows group knows where to go and get the driver for the print queue.

If client needs to print from CICS/Define - Create an assignment to EIS > Department Application

Once all this is complete. Notify the client. Confirm that all is working and then you can close out the assignments.