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MDM AirWatch FAQs

  1. About MDM AirWatch
    1. What is MDM AirWatch?

      AirWatch is a Mobile Device Management (MDM) service adopted by the UT System to protect smartphones, tablets, and most mobile devices that are owned by the University against existing and emerging security threats. The system will guarantee that the device's security settings are aligned with security policies established by the UT System and the UTA Information Security Office.
    2. Why is UT Arlington implementing this?

      The University of Texas at Arlington is adding steps to improve security and protect institutional data on University-owned mobile devices by applying a Mobile Device Management (MDM) service called AirWatch. Stronger authentication and encryption methods are needed to reduce the risk of a compromise, especially with high value systems such as those that process or store sensitive and restricted information. The MDM AirWatch solution will ensure mobile devices are encrypted and passcode protected. In addition, the service will protect University data in case device is compromised by taking required actions such as locking or wiping the device when is needed. 
    3. What are the benefits of MDM AirWatch protection?

      1. Protect and ensure device is encrypted by adding strong passcode
      2. Remotely lock the device if it is lost or misplaced
      3. Enable to wipe data from the device if it is lost or stolen
      4. Automatically lock the device after a specific number of failed passcode attempts
      5. Ensure the device is in compliance with security guidelines
    4. Who needs to enroll?

      All faculty, staff, and student workers that have a UTA-owned mobile device (e.g. smartphone and/or tablet) in their possession that is used to access University information or resources are required to enroll. Please note that Laptops, Surfaces, or other devices that use a full disk encryption solution like SecureDoc do not require to use the MDM AirWatch service. Department heads and/or deans will be responsible for ensuring all Univesity owned mobile devices in their departments are compliant with the UTS165 Standard 11 policy and adheres to the standards and guidelines established by the Information Security Office.
    5. What is considered a mobile device?

      Mobile devices are distinguished from laptop computers by their operating system and typically include Apple iOS (such as iPhones, iPads, etc.) and Google Android. For more information regarding mobile devices (definitions and security policies) please visit the Information Security website.
    6. How is my UTA mobile device encrypted with MDM AirWatch?

      The MDM AirWatch solution will ensure that your UTA mobile device has appropriate safeguards to mitigate the risk of information exposure due to loss or theft. By using the AirWatch Agent, it will ensure your device uses a strong passcode and it is required when accessing the device. In cases when the device is compromised, University information stored on the device can be removed through the service. 
    7. Will MDM AirWatch disable any functionality on the mobile device?

      No. The Office of Information Technology is exclusively using the profiles that allow us to ensure the UTA-owned mobile device complies with UT System security policy and ISO security guidelines regarding passcode and encryption.
    8. Am I required to install AirWatch on my personally owned mobile device?

      No. At this time, the MDM AirWatch service is limited to University-owned mobile devices. You are however, required to secure confidential University information in a manner that conforms to UT System and UT Arlington requirements.
    9. I have a UTA tablet device running Microsoft Windows 8 or 10. Do I install AirWatch?

      No. Devices (like the Microsoft Surface Pro, HP Spectre, etc) running a full operating system like Windows 7, 8 or 10 or other operating systems (like MacOS X) should use desktop encryption solutions such as SecureDoc, ISOKeyRing, or JAMF.
  2. Getting Started
    1. What do I need to do to sign up for enrollment?

      In order to enroll your UTA mobile device, you need to register the device by using the UTA Mobile Device Registration Form. Once you have registered your device, an account for you will be created in the MDM AirWatch Portal. In addition, an enrollment letter will be sent to your UTA email address with the required credentials to enroll your UTA device in MDM AirWatch. Please note that it could take few minutes to receive the enrollment letter. 
    2. When does registration of a UTA owned mobile device need to be completed?

      All faculty, staff, and student workers, who are custodians of a UTA owned device must register their device by November 22, 2016.
    3. How do I enroll my UTA mobile device?

      Once you have registered your UTA mobile device through the UTA Mobile Device Registration Form, you will receive an enrollment letter from the MDM AirWatch service (no-reply@airwatch.com) with the required credentials to setup the application. Using your device’s web browser, please navigate to awagent.com from your enrollment letter. Please note, if the AirWatch MDM Agent app is currently installed on your device, you will be redirected to it. If not, you will be redirected to your device's official app store to download it. Additional information on how to enroll your UTA mobile device is available under the user guides.  
    4. What devices are required to use MDM AirWatch?

      MDM AirWatch is required on all UTA-owned mobile devices using iOS and Android Operating Systems. Please note that Laptops, Surfaces, or other devices that use a full disk encryption solution like SecureDoc do not require to use the MDM AirWatch service. For more information regarding mobile devices (definitions and security policies) please visit the Information Security website
    5. I registered my UTA mobile device using the UTA Mobile Device Registration Form, but I have not received the enrollment letter. How do I enroll?

      After have registered your UTA device, the enrollment letter will be sent to you once the MDM AirWatch administrator have reviewed your information and setup your account in the MDM AirWatch console. If you have not received the enrollment letter within couple of days, please contact Help desk for assistance.
    6. What account do I need to use to download the AirWatch Agent app to my UTA mobile device?

      In order to download the AirWatch agent to your UTA mobile device, you need to have an account to access the device official's app store. Please create an account using your UTA email address to proceed. We do not recommend to use your personal email account to access the UTA mobile device's app store.What actions are needed by ISA/DSA towards implementing MDM AirWatch?

  1. Using MDM AirWatch
    1. Who is required to use MDM AirWatch?

      All Faculty & Staff that have a UTA-owned mobile device (e.g. smartphone and/or tablet) in their possession.
    2. Is there a self-service tool to manage my UTA enrolled mobile device?

      Yes. After enrolling your UTA mobile device, you will be able to access to the MDM AirWatch Self-portal. By accessing to the portal, you can manage the device passcode, lock the device in case of lost or theft, verify if your UTA device is in compliance, and also review the device profile (e.g. asset tag number, device serial number, etc.) For more details on how to use the Self Service Portal, please refer to the user guidelines. 
    3. Do I need to setup a new passcode if my device has one already setup?

      In order to meet the University security guidelines, AirWatch will require a minimum seven-character passcode to access to your UTA mobile device. Please note, there are also specific criteria that must be met depending on the device that the passcode will be associate with. For example, some devices will allow a passcode with the use of all numbers while other devices may require a combination of letters, numbers, and/or special characters.
    4. My fingerprint was removed after I installed AirWatch on my UTA mobile device, can activate this feature again?

      AirWatch does not restrict or remove any functionality from your UTA mobile device. However, some of the device security settings could be reset such as the fingerprint and device passcode during the AirWatch Agent installation process. Once AirWatch is installed on your UTA mobile device, you can setup the fingerprint on your UTA mobile device again and use it as usual. Please contact the Help Desk if you need any assistance. 
  2. Security Concerns
    1. I am traveling abroad to a location where encrypted devices are restricted, what should I do?

      The Information Security Office recommends using an exempted loaner device that has no data and no encryption. However, removing encryption on your UTA device is a simple step and can be done prior to the time of your trip. To proceed, please submit the Computing Device Encryption Exception Request Form 18-1 to the Information Security Office for review and approval. You will be notified via email with further instructions. For more information regarding Encryption Guidelines and Mobile Security, please visit Information Security website.
    2. I think I lost my UTA device, what should I do?

      If your UTA mobile device is lost, please contact the OIT Help Desk immediately by calling 817-272-2208 to report the device missing. The Help Desk will then use AirWatch to take required actions and lock the device. Outside of business hours, you can access to the Self Service Portal and lock your device from there. Please make sure you report the incident to the Help Desk as well. For more details, please review the Lost/Stolen Device Procedures.
    3. My UTA device was stolen, what should I do?

      If your UTA mobile device has been stolen, please contact the OIT Help Desk immediately by calling 817-272-2208 to report the device missing and also report the theft to UTA Police Department. The Help Desk will then use AirWatch to take required actions to lock or wipe the device. Outside of business hours, please access to the Self Service Portal and lock your device from there. Make sure you report the incident to the Help Desk as well. For more details, please review the Lost/Stolen Device Procedures.