Desktop Associate Program
The mission of the Desktop Associates is to focus on peer support, ranging from providing up-to-date information on technology issues on the UT Arlington campus to actually assisting clients within their own department with minor computing problems. The people serving as Desktop Associates for the most part have experience dealing with technology and have access to the resources and staff support to more easily facilitate a solution to computing problems in their areas.
The list identifies the current active Desktop Associates who receive direct priority support from OIT's - Desktop Support Group. The Desktop Support Group is committed to providing priority support to these people since they represent not only themselves, but also their entire department. They are a GREAT asset to OIT and to their department as well.
Check the list to see if there is a Desktop Associate within your department. If a department has a Desktop Associate, clients are encouraged to contact the Desktop Associate first. In many cases the Desktop Associate may be able to get you back up and running quickly.
If your Department is not listed, then perhaps no one has been designated in your area or our list is not current. If you know of anyone in your department who is currently handling minor computing problems and/or someone who should be considered in becoming a Desktop Associate, just e-mail us at firstname.lastname@example.org. For more information, call Help Desk at 2-2208.
Please contact the Desktop Associate in your specific department ONLY. We will continue to update this list as we add more Desktop Associates. We would like to have at least one Desktop Associate per department. For information on how tickets are handled for Desktop Associates.