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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

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Student MavMail FAQ

About MavMail

Using MavMail

E-Mail Questions

Additional Support


About MavMail

What is MavMail?
MavMail refers to official e-mail communication by the university with students using the university-provided e-mail account. The MavMail Newsletter which is sent out each Sunday is one example of communication sent to students using MavMail. Certain administrative and academic offices also conduct business exclusively by e-mail.
Is e-mail new to UT Arlington?
No. For many years now, the university has been using the free e-mail accounts provided to students for official communication with faculty and staff. In addition, some faculty and individual university offices have been communicating with students by e-mail exclusively.
Why did the university adopt MavMail as an official means of communication with students?
The use of e-mail allows the university to communicate more efficiently and effectively with students. In many cases it is too costly and time consuming to send letters through the U.S. Postal Service to remind students about deadlines and upcoming events. In addition, students sometimes move and forget to update their physical address with the university. E-mail reduces costs and time constraints and permits the university to stay in contact with students. The university relies on MavMail to deliver critical messages to students.

Using MavMail

How do I setup my new e-mail account?
  1. Lookup your student e-mail address at https://www.uta.edu/oit/verifynetid. Log in with NetID and password. Write down your MavMail student email address. Your MavMail student email address should be available for use 24 to 48 hours after your university status updates to "active" from "applicant."
  2. Go to http://www.outlook.com/mavs.uta.edu and enter your Full Student E-Mail Address in username field and your NetID Password in the Password field. This is the same password you are using to log in to MyMav.
  3. You should now be able to log in to your MavMail account. Be sure to notify all of your contacts of your new MavMail address.
What is my login password?
Students should be using their current NetID password to log in to their MavMail student email account at the following web address http://www.outlook.com/mavs.uta.edu 
What if I forget my MavMail password?


When will I begin receiving e-mail in my new MavMail inbox?
The e-mail system is now available to students; however, before you can access your new MavMail account, you must setup your new account at http://www.outlook.com/mavs.uta.edu. MyMav will be updated at that time so faculty and staff may begin sending e-mails to your new MavMail e-mail account.
Where do I find Help documentation?
Help documentation for the MavMail system can be found on-line at the Microsoft Office 365 Community
How to setup student email on Mobile Devices?

E-Mail Questions

What is my new e-mail address?
Your new e-mail address will be automatically assigned and you can find this information on the Self Service website.
Can I share my MavMail address with my friends?
Yes. It is appropriate to use your MavMail address for communication with the university, friends, family, and other entities. However, you should not share your password with others.
Will UT Arlington share my e-mail address with others not associated with UT Arlington?
Additional information on this is available at the FERPA website http://wweb.uta.edu/aao/recordsandregistration/content/student_services/ferpa.aspx#privElec.
Will I keep the same e-mail address even if I am not enrolled every semester?
Yes. Once selected, your MavMail address is permanently assigned to you. An outstanding benefit of the new e-mail system is its availability to you after you graduate. Please note that if you don't use your MavMail account for a year, it will be purged by the Microsoft.
Can I opt out of receiving the MavMail Newsletter or other specific messages sent by UT Arlington?
No. Students must accept the newsletter and other messages sent by the university to the MavMail mailbox since some of the information is critical for student success. In the future certain business transactions, such as notification concerning tuition bills and financial aid, will occur exclusively by e-mail. If students do not receive this information, the consequences could be devastating.
Can I have my Student e-mail mailbox quota increased?
No. The MavMail student email quota was recently increased to a generous 25GB for each student email account. Additional quota for student e-mail should not be necessary given the existing allowance.
Can I use Outlook 2007/2010 to access my MavMail account?
No.  Currently the Connector inside Outloook is not working to connect to the Microsoft Labs page. We anticipate that this will be resolved in the next release of the Exchange Labs software. We will publish an update to this FAQ when the feature is available.
Can I optimize browser to work with @Mavs email?
Please visit - http://help.outlook.com/en-us/140/bb899595.aspx
How can I report Spam or Phishing ot Personal Information issue?
Please read Microsoft information on spam, junk, and phishing email at http://help.outlook.com/en-us/140/ms.exch.owap.emailsafetypremium.aspx.
Microsoft's privacy notice is located at http://privacy.microsoft.com/en-us/default.mspx.
If you, the student, would like to report an identity theft issue or release of sensitive information, you must report the issue to the UTA police at 817-272-3381.
Students may report the incident to Microsoft at https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1310&showpage=1&ws=1prcen&nbsp by submitting a privacy ticket.
Regarding junk mail or spam, you can add the email in question to junk mail list by right clicking on email and selecting add to junk mail list, while logged into your student email account at http://www.outlook.com/mavs.uta.edu.
Additional help information on junk mail, spam, phishing email, abusive email, and offensive email is available in the online help function at http://www.outlook.com/mavs.uta.edu by logging into your email account and clicking the blue circular question mark icon. You can also visit http://www.microsoft.com/protect/yourself/phishing/identify.mspx.
Can I add RSS feed to my @Mavs email account?
Students cannot add or subscribe to an Rss feed directly from their @mavs email account via a web browser. However, they have a couple of options for adding a new Rss feed:
1) setup @mavs email in Outlook 2007 and add new feed from Outlook 2007 software (see belowfor instructions)
-OR-
2) subscribe to an Rss feed from the blog or website itself. The Microsoft software, Windows Live, can also be used to access @mavs email and to setup Rss feeds. This software can be downloaded from http://download.live.com/.
*Adding RSS feed in Outlook 2007 - on Tools menu, click Account Settings. On RSS Feeds tab, click New. In the New RSS Feed dialog box, type or press CONTROL+V to paste the URL of the RSS feed. Click add then click OK.
Can I use POP3/IMAP with my Mavs mail account?
POP and IMAP connections are not supported by UTA for accessing student email, because of the numerous connectivity issues which can occur. The preferred method is by using a web browser at http://www.outlook.com/mavs.uta.edu or a setup method shown at http://help.outlook.com/en-us/141/cc875966.aspx.

Additional Support

What should I do if I have additional questions or cannot access my e-mail?
Visit the Microsoft Exchange Labs Support website.