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(817) 272 - 2208
  1. How can I find out if the university is open or if I should come to work?
  2. How can I reset my password from off-campus?
  3. If everyone in the city is working from an off-site location, will that have an effect on the availability of my Internet service?
  4. Does this mean that I can work from off-campus right now?
  5. How can I read my UT Arlington email off-campus?
  6. How about help from other IT resources?
  7. Will the UT Arlington network be available?
  8. How can I check my voice messages (voicemail) from off-campus?
  9. How do I set up VPN (Virtual Private Network)?

Question: How can I find out if the university is open or if I should come to work?

UT Arlington's News Update has useful information about the circumstances at UT Arlington.

Question: How can I reset my password from off-campus?

Please go to the UTA self service page for the instructions on how to reset your password?

Question: If everyone in the city is working from an off-site location, will that have an effect on the availability of my Internet service?

Yes, we anticipate that there will be significantly more demand for Internet service than the residential providers can usually handle, so you should expect a lower quality service that you typically receive.

Question: Does this mean that I can work from off-campus right now?

No, the university has policies and procedures for working off-campus, and only your supervisor can determine how they apply to you.

Question: How can I read my UT Arlington email off-campus?

We recommend that you use a supported web browser (Internet Explorer or Mozilla Firefox) to read your email:

Question: How about help from other IT resources?

Start with this website for you will find quite a lot of information. Dependent on the level of campus chores, the HelpDesk services may or may not be available.  If it is available, we may be operating with reduced capacity or experiencing higher demand than normal.  The main phone number for OIT is 817-272-2208 or via email at helpdesk@uta.edu.

Question: Will the UT Arlington network be available?

Yes, but it may be harder to reach from off-campus if a majority of the city is working from home. On-campus users should not experience any problems within the campus network but may have the same problems using the Internet to get off-campus.

Question: How can I check my voice messages (voicemail) from off-campus?

  • Dial the voice access number 817-272-6991
  • Enter your campus voice number (last 5 digits of your phone number) and press the # key
  • Enter your password and press the # key

Question: How do I set up VPN (Virtual Private Network)?

On the OIT website, see http://www.uta.edu/oit/cs/software/vpn for instructions and links to download the software, if needed.