Help Desk Home Page
Last night we experienced some hardware issues that resulted in the loss of some services. Technicians worked throughout the night and have restored servces.
The Help Desk receives, resolves, and/or escalates all computer related requests from faculty, staff, or students by phone, e-mail, in-person, or live chat.
The Help Desk provides the following services:
- Input of IT requests
- Resolutions on common issues (account management, basic MyMav support, Library guest accounts, wireless connection for client laptops, lab printing, file storage support, etc.)
- Escalation of IT requests (second tier staff reviews all assigned tickets to ensure they have all required information and escalate to the appropriate OIT group)
- Distribution of information about IT service interruptions
How to Request a Service or Report a Problem:
- Use our IT Help site to report a problem, request a service, or review your open tickets
- E-mail the Help Desk at helpdesk@uta.edu
Chat with a Help Desk agent - Call the Help Desk at 817.272.2208
What to Expect When You Request a Service
- You will receive an e-mail with your ticket number.
- A Help Desk technician will send you an e-mail to do the following:
- Provide his/her name and inform you that he/she will be working on your request.
- Request any additional information needed to resolve the request.
- Setup a time to contact you if needed.
- Provide a "best case scenario" estimate for work completion date/time.
- During the work process, the Help Desk technician will provide major status updates.
- When the request is resolved, the Help Desk technician will send you a completion notice by e-mail.
- If the Help Desk agent cannot resolve the issue, he/she will escalate it to the proper OIT group.
Contact Information
Office: 102A (first floor) Central Library
E-Mail: helpdesk@uta.edu
Phone: 817.272.2208
Fax: 817.272.2063