Skip to main content

Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

We are your IT partner!

IT Service Desk HR/Finance Support

Description:

In the past, Business Affairs Training and Development as well as other back-office resources were utilized for this purpose. They will continue to service a vital role however the integration and complexity of the UT Share applications, coupled with the Shared Services deployment model, necessitate a more streamlined approach to addressing questions and issues posed by the UT-Arlington's administrative community. The Help Desk will serve as frontline support after the UTShare HR/Finance implementation date.

The Help Desk provides the following services:

  • Input of IT requests
  • Resolutions on common issues (account management, basic support, permission evaluation, training materials, etc.)
  • Escalation of IT requests (second tier Business Affairs Training and Developemnt staff reviews all escalated tickets to ensure they have all required information and escalate to appropriate team or back-end support)

How to Request a Service or Report a Problem:

What to Expect When You Request a Service:

  • You will receive an e-mail with your ticket number.
  • A Help Desk technician will send you an e-mail to do the following:
    • Provide his/her name and inform you that he/she will be working on your request.
    • Request any additonal information needed to resolve the request.
    • Setup a time to contact you if needed.
    • Provide a "best case scenario" estimate for work completion date/time.
  • During the work process, the Help Desk technician will provide major status updates.
  • When the request is resolved, the Help Desk technician will send you a completion notice by e-mail.
  • If the Help Desk agent cannot resolve the issue, he/she will escalate it to the proper support team or back-end support.

Important Links:

UTShare implementation Site

Business Affairs Training and Development Site

 

 

 

 

Available To:

  • Students Admitted to UT Arlington
  • Retirees
  • Departments and Offices at UT Arlington
  • Currently Enrolled UT Arlington Students
  • Visitors and Guests
  • Faculty (currently appointed) and Staff
  • Event-Based