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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu · · Work Order · 817-272-2208 · System Status

UTA E-mail on iPhone and iPod

Description:

This page contains information on configuring an Apple iPhone, iPhone 3G, or iPod Touch to work with UTA e-mail accounts. 

iPhone and iPod Touch devices are not supported by UTA at this time. The information here is provided for your convenience only. iPhone and iPod Exchange services will only support one Exchange e-mail account connection.



Available To:

  • Faculty (currently appointed) and Staff

How to Get:

  • The instructions below apply to UTA faculty and staff e-mail accounts only.
  • Students click here for instructions on setting up student MavMail on iPhone.


How to Use:

  1. First, verify that your iPhone firmware has been updated to at least version 2.0 (can be upgraded by synching iPhone with iTunes).  

  2. Go to Home Screen and click tap on the Settings icon… as shown below

    Home Screen

  3. Tap on the Mail, Contacts, Calendars settings tab… as shown below

     Select Mail

  4. Tap on the Add Account… settings tab… as shown below

    Add Account

  5. Tap on the Microsoft Exchange tab… as shown below

    a

  6. Insert your e-mail address, username and password then tap on the Next button… as shown below

    • Note: e-mail address is your UTA e-mail address. Username and password are the credentials used to log into Outlook Web Access. Listed below are examples to assist you in entering the information correctly:
      • Server: owa.uta.edu
      • Domain: uta
      • Username:yourNetID
      • Password: Your current NetID password

        E-mail Settings
    • The username field usually requires the Exchange domain name and your user login name, separated by a backslash. If you are unable to view your folder list, or unable to send or receive e-mail, edit the username and delete the domain name and backslash.
  7. You will be asked what you would like to synchronize with the phone. Make sure that Mail is selected as ON. The other options are at the user’s choice. Tap on Save and you are done.

     Save Settings

  8. Now you can always check your UTA Exchange e-mail on your phone by selecting the Mail icon from the Home Screen.

    The iPhone or iPod touch will try to create a secure (SSL) connection to your Exchange server. If it cannot do this, it will try a non-SSL connection. To override the SSL setting, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, tap Account Info, then toggle the Use SSL slider. After successfully making a connection to the Exchange server, you may be prompted to change your device passcode to match whatever policies may have been set on your server.

    Choose which type(s) of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only 3 days' worth of e-mail is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.

    Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iPhone or iPod touch is overwritten.

Known Issues:

For additional information on using an iPhone or iPod Touch, please refer to iPhone web siteiPhone Mail Support, or refer directly to Apple Support.

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