Office of Information Technology (OIT)

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Desktop Support

To deliver the most effective and efficient service possible the Office of Information Technology, OIT, has adopted the following standards. Standards help focus support on the right technology needed by the UT Arlington community. Standards will govern the Desktop computing hardware and software that OIT will recommended for procurement. The standards will also determine the levels of service and support that the Desktop Support Group will deliver. Standards are also used to determine the items sold in the UT Arlington Computer Store. Desktop Support will provide information on these specific products, and get quotes for you. Call the Helpdesk at X 2-2208 to put in a call ticket for assistance or e-mail your request to helpdesk@uta.edu.

Software Downloads

Computer Labs - Supported Software

Complete List of Desktop Software, Support Levels and Support Provider

Desktop - Supported Software

Adobe
Title	Version	Platform	Support	Support By
Acrobat	7.0	Mac	Minimal	Desktop
Acrobat	8.0	Windows	Minimal	Desktop
Acrobat	9	Mac	Partial	Desktop
Acrobat	9.0	Windows	Partial	Desktop
Acrobat	7.0	Windows	Minimal	Desktop
Acrobat Reader	8	Mac	Minimal	Desktop
Acrobat Reader	8	Windows	Minimal	Desktop
Acrobat Reader	9.1	Windows	Full	Desktop
Flash Player	10	Mac	Partial	Desktop
Flash Player	9.0.246.0	Mac	Partial	Desktop
Reader	9	Mac	Full	Desktop
Apple
Title	Version	Platform	Support	Support By
Address Book	n/a	Mac	Partial	Desktop
Mac OS X 10.2	10.2	Mac	Minimal	Desktop
Mac OS X 10.3	10.3	Mac	Minimal	Desktop
Mac OS X 10.4 Intel	10.4	Mac	Minimal	Desktop
Mac OS X 10.4 PowerPC	10.4	Mac	Minimal	Desktop
Mac OS X 10.5	10.5	Mac	Full	Desktop
Mac OS X 10.6	10.6	Mac	Minimal	Desktop
Mail	4.0	Mac	Minimal	Desktop
QuickTime	7.6.2	Mac	Full	Desktop
Safari	3	Mac	Partial	Desktop
Safari	4	Mac	Partial	Desktop
X11	1	Mac	Minimal	Desktop
X11	2	Mac	Minimal	Desktop
Cisco
Title	Version	Platform	Support	Support By
VPN Client	4.8	Linux	Minimal	Desktop
VPN Client	4.9	Mac	Partial	Desktop
VPN Client	5	Windows	Partial	Desktop
VPN Client	5	Windows	Partial	Desktop
vpn-client-solaris	4.8	n/a	Minimal	Desktop
ClamXav
Title	Version	Platform	Support	Support By
ClamXav	1.1.1		Minimal	Desktop
Hummingbird
Title	Version	Platform	Support	Support By
HostExplorer 2008	13	Windows	Minimal	Desktop
Jolly Giant
Title	Version	Platform	Support	Support By
QWS3270 Secure			Partial	Desktop
MathWorks
Title	Version	Platform	Support	Support By
Matlab	7.4	Mac	Minimal	Desktop
Microsoft
Title	Version	Platform	Support	Support By
Entourage 2004	11	Mac	Full	Desktop
Entourage 2008	12	Mac	Full	Desktop
Forefront Client Security	1.5	Windows	Full	Desktop
FrontPage 2003	11	Windows	Full	Desktop
Internet Explorer	8	Windows	Full	Desktop
Internet Explorer	7	Windows	Full	Desktop
Internet Explorer	6	Windows	Partial	Desktop
Office 2003	11	Windows	Minimal	Desktop
Office 2004	11	Mac	Full	Desktop
Office 2007	12	Windows	Full	Desktop
Office 2008	12	Mac	Full	Desktop
Windows 7		Windows	Full	Desktop
Windows Mobile	6	Windows	Minimal	Desktop
Windows Vista Enterprise	SP 2	Windows	Partial	Desktop
Windows Vista Enterprise SP1 x64	6.0	Windows	Minimal	Desktop
Windows XP Professional	SP 3	Windows	Full	Desktop
Windows XP Professional x64		Windows	Minimal	Desktop
Miscellaneous
Title	Version	Platform	Support	Support By
Identity Finder Enterprise Edition	3	Windows	Partial	Desktop
TN3270			Partial	Desktop
Mozilla
Title	Version	Platform	Support	Support By
Firefox	3.5.x	Windows	Partial	Desktop
SPSS
Title	Version	Platform	Support	Support By
AMOS	17	Windows	Partial	Desktop
SPSS	16	Mac	Partial	Desktop
SPSS 17 for MAC	17	Mac	Partial	Desktop
spss 17 for windows	17	Windows	Partial	Desktop
VMware
Title	Version	Platform	Support	Support By
Fusion	2-3	Mac	Minimal	Desktop