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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

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Remote Desktop for Windows Mac

System requirements: Windows, Mac

Description:

 Remote Desktop for a Macintosh to your work PC

Disclaimer: 

  • The following documentation has only been tested on UTA imaged/owned computers. Our ability to assist with this product is limited to testing RDC from the UTA network. If RDC works on the UTA network, then it should work elsewhere as long as the network is configured to allow RDC connections. We are not able to troubleshoot network configuration settings that might prevent clients from successfully using RDC outside of the UTA environment. For problems with your private network, please contact the network service provider.

How to Get:

  • Successfully setup your primary computer for a remote desktop connection (RDC). See instructions.
  • Installation of Microsoft Remote Desktop Software for Macintosh (see below).
  • If you are off campus, you must successfully connect your local computer to the UTA VPN. See instructions.

Disclaimer:

  • A link to the Microsoft Remote Desktop Connection Software for Mac is provided as a service to our clients. Software installation, configuration, and usage are the client's responsibility.
  • The following documentation has only been tested on UTA imaged/owned computers. Our ability to assist with this product is limited to testing RDC from the UTA network. If RDC works on the UTA network, then it should work elsewhere as long as the network is configured to allow RDC connections. We are not able to troubleshoot network configuration settings that might prevent clients from successfully using RDC outside of the UTA environment. For problems with your private network, please contact the network service provider.

How to Use:

  1. Click on the desktop to get to Finder.  Select the GO menu and click Applications.  Then open Remote Desktop Connection.  (If you do not see RDC please download and install the Microsoft to download the Remote Desktop Connection software for Mac.)
  2. Type in the DEPT##### of the full computer name of your office computer and click Connect.
  3. Enter your UTA NetID and password and click OK.
  4. When you are finished, Log off your work computer by clicking Start and then click Log off
  5. IMPORTANT NOTE:  Remember to disconnect from the VPN when you are done.

Known Issues:

  • Expect slower response time as all communications with your remote computer takes place over wired or wireless service provider connections which are not as fast as the campus network.
  • Differences in screen resolution between primary computer and local system may cause windows to display differently.
    • You may need to resize windows in order for them to be displayed properly.
    • Your work computer may have the desktop icons moved around to be displayed on the lower-resolution machine.
  • Video and audio presentations may not be suitable for viewing/hearing over Remote Desktop connection (the lag time causes significant stuttering issues).
  • When you remote in, your office machine will lock so no one can watch what you are doing or be able to use your computer.
  • If you choose Log Off from the Start menu while you are remoted in, you will be completely logged off your computer and any applications will be closed so make sure that you save what you have opened.
  • If you choose Disconnect from the Start Menu or click the X on the drop-down ribbon at the top of the screen, you will remain logged in on the computer. The computer will be locked until either you physically unlock it or reconnect remotely and choose Log Off. The disconnect feature is very helpful if you want to leave a program open so that the next time you remote in it is still waiting for you.