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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

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SecureDoc Password Changes

  1. I need to change my UTA NetID and have an encrypted laptop.  How do I change my password?

  2. I changed my password using self-service, and now I can't login to SecureDoc.  What do I do?
  3. I cannot remember my SecureDoc password or my SecureDoc password is not working. What do I do?
  4. I changed my password on another machine.  How do I re-sync my SecureDoc password?
  5. I forgot my SecureDoc password, and now it says it is locked.  What do I do?

Question: I need to change my UTA NetID and have an encrypted laptop.  How do I change my password?

Changing your NetID password and your SecureDoc password can be done at the same time, and most efficiently from a computer that is on campus and connected to UTA wired ethernet network.

  1. Power on the computer and login with your current credentials.
  2. When Windows is finished logging into your account (you can see your desktop), press Control-Alt-Delete.
  3. Select Change Password
  4. Provide the requested old and new passwords.

Question: I changed my password using self-service, and now I can't login to SecureDoc.  What do I do?

SecureDoc and possibly Windows will have your old password on your computer. You can continue to use this until you return to campus.

  1. Once you're on campus and have an ethernet connection to the UTA Network
  2. Restart your computer. SecureDoc may still take the old password at this time.
  3. Windows should request your new password.
  4. After you can see your desktop, shut down the computer.
  5. Power the computer back on, and try your new password.
  6. Repeat until SecureDoc has accepted your new NetID password.

Question: I cannot remember my SecureDoc password or my SecureDoc password is not working. What do I do?

Contact Help Desk by email at helpdesk@uta.edu or by phone at 817-272-2208.

Question: I changed my password on another machine.  How do I re-sync my SecureDoc password?

SecureDoc and possibly Windows will have your old password on your computer. You can continue to use this until you return to campus.

  1. Once you're on campus and have an ethernet connection to the UTA Network
  2. Restart your computer. SecureDoc may still take the old password at this time.
  3. Windows should request your new password.
  4. After you can see your desktop, shut down the computer.
  5. Power the computer back on, and try your new password.
  6. Repeat until SecureDoc has accepted your new NetID password.

Question: I forgot my SecureDoc password, and now it says it is locked.  What do I do?

Contact Help Desk by email at helpdesk@uta.edu or by phone at 817-272-2208. You will need to be available on campus to meet with a technician to resolve this issue.