Skip to main content

Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

We are your IT partner!

Installing SecureDoc on Windows 7

Description:

These instructions will install SecureDoc for Windows 7 (32- or 64-bit).

Installing SecureDoc on Windows 7 also begins the disk encryption process.  Do not begin the installation process until you are on campus and ready. 

You will have to reboot immediately after the program installs.  The program will reboot without prompting you to save your work.  You should save your work before beginning the install process.

In addition, you will need a way to access theses instructions without using the laptop to complete the installation.  You should print this document to help you complete the installation.

The encryption process will take several hours, but you will be able to work while the hard drive(s) encrypt with little to no impact on machine performance. 

Available To:

  • Faculty (currently appointed) and Staff

System requirements: Windows

How to Get:

To prepare for the installation of full disk encryption on your laptop, you should do the following:

  • Read the Windows Frequently Asked Questions regarding full disk encryption.
  • Joining your machine to the domain, if possible
  • Using your domain account to encrypt, or using a local account with the same name as your NetID (if not joined to the domain), as this will become your SecureDoc ID.
  • Making a backup of your data.
  • Making sure your local password (if used) is secure.  You must have a password to use with SecureDoc.
  • Making sure the laptop is up to date with all patches and drivers.
  • Making sure you are not logging as the account named Administrator on your laptop.
  • Make sure you are an administrative user. To find out if you are an administrator on a computer, follow this link. If you are not, or are not sure how to find out, contact the OIT Help Desk.

If you have questions or concerns on these items or how to perform/check them, please contact the OIT Help Desk before continuing.  Regular maintenance on your laptop will help ensure a better experience.

The WinMagic SecureDoc Full Disk Encryption package is available on the Software Downloads page under the Full Disk Encryption section for Windows.  You will need to log in using your NetID and password to download the package.  Download the package that matches your operating system type.  If you don't know what package to download, contact the OIT Help Desk.  Download the package to a location on your machine where you can easily find it.

How to Use:

The SecureDoc installation happens in 3 stages. The first stage installs the software and the boot logon. The second stage encrypts the drive. The final stage syncs your Windows credentials with SecureDoc, so that you only need to sign in once to the laptop each time it is started.

These steps should be completed while logged into the user account of the primary user of the machine. Failure to follow Stage 1 and 3 as the primary user will result in more headaches to create and migrate accounts. Please make sure you are logged in as the user who should be encrypting the machine before beginning.

Stage 1: Installing SecureDoc and Boot Logon

  1. Download the package from the Software Downloads page that matches your operating system type (32- or 64-bit). Place it in a location that you can find easily.
  2. Save and close all programs. At the end of Stage 1, the computer will reboot without allowing you a chance to save your work. To avoid losing data, please save your work and exit your programs before continuing to step 3.
  3. Right-Click on the file's icon you downloaded in step 1 and "Run As Administrator". SecureDoc Package Installer Icon
  4. Click "Yes" to allow the program to make changes to the computer. SecureDoc User Access Control Window
  5. While the program installs, you will see a progress window. SecureDoc Package Installer Window
  6. Once the program is finished installing, the program will start installing Boot Logon. Boot Logon Install Progress
  7. When Boot Logon is installed, the computer will restart.
  8. Continue to Stage 2 to encrypt the hard drive.

NOTE: Occasionally, SecureDoc will have trouble during this step. You will see a black screen with a white cursor in the upper right corner rather than Windows loading. If this happens, power down the machine, and watch for a white band of text which says "WinMagic SecureDoc BootLoader v1.1.7". Press the a key to have it switch to the alternate loader. If you miss it, simply restart the machine and try again.

Stage 2: Encrypting the hard drive

  1. When the computer has rebooted, log on to Windows normally.
  2. The encryption process will now start. A progress window will be displayed. You can continue to work on your computer normally while the hard drive encrypts. Encryption does not happen if the laptop is asleep or hibernated, but will resume when the computer wakes up. SecureDoc Encryption Progess Window
    • If the encryption progress window vanishes, you will need to restart the laptop to continue the encryption process. This is due to Windows shutting down the encryption process believing it has "hung" or stopped. No progress will be lost, and the process will continue when the laptop is restarted. In general, you will encounter this less often if you are working on the machine while it encrypts.
  3. When the encryption is finished, SecureDoc will notify you. You can close the dialog by pressing "OK". SecureDoc will NOT reboot the computer. SecureDoc Encryption Progess Finished
  4. Continue to Stage 3 to sync SecureDoc with Windows.

NOTE: If you had trouble with the boot process after step 8 of Stage 1, you will need to follow the same steps when you reboot your computer for Stage 3. Once this step is finished, you will not need to use this process.  If it continues to have problems after the 3 restart, contact the Helpdesk and Desktop Support we will assist you in correcting it.

Stage 3: Sync SecureDoc with Windows Credentials (Single Sign On)

  1. Shutdown and power on the computer, then sign on to sign on to Windows normally. If you are a domain user, make sure you are plugged into the UTA Wired network for best results.

    SED drive-equipped units flash the progress bar very quickly and you're likely to miss it.  Check for the pale yellow SecureDoc icon – if you see it, you're done.  Power off and ensure the client can unlock the drive and login.
  2. Windows will continue to load. You will see a new icon in your system notification area (next to the clock) when SecureDoc has loaded. SecureDoc System Tray Icon You may now use your laptop normally.
  3. On the next and all following reboots, you will be presented with the following screen. Use your SecureDoc ID and password to login. Windows will then start, either log you on automatically (non-domain users) or ask you to accept the normal terms of use after pressing CTRL+ALT+DEL. WinMagic SecureDoc Login

Known Issues:

Issue: Windows is still asking me for my password to login. How do I sync it with SecureDoc? Solution:

  1. Log off of the laptop
  2. After pressing CTRL+ALT+DEL and accepting the policy, click Switch User. Switch User to Access SecureDoc Login
  3. Select the SecureDoc user (owl icon). You should then be logged into windows.
  4. Subsequent reboots should not require you to enter your login twice.

Issue: Sharing encrypted laptops must have users added to SecureDoc Solution: From FAQ - How do I get a user added (or removed) from an encrypted laptop?

Issue: Will WinMagic's SecureDoc encryption slow down my computer? Solution: From FAQ - No. When you operating system starts, OIT recommends that you wait until all applications, including SecureDoc, is loaded.

Issue: Computers with SED's need to be powered off (shutdown, not restarted) after the boot loader installation reboot and again after the computer has encrypted. Solution: The crypto-engine in the drive needs to be reset and the only way to do that is by removing power.  Shutting down the system removes the power from the SED.

Policies: Information Security Office FDE Policy

Related Information:

Windows Full Disk Encryption FAQ

Install SecureDoc for Windows XP

Install SecureDoc for Mac OS X