|System||Issue/Status||Reported Time/Date||Expected Resolution|
|EMail: Student MavMail|
Update: 2/28/2014 @ 10:30 P.M. – The O365 student password synchronization issue continues to be addressed by UT-Arlington technicians. In order to resolve this issue Microsoft recommended that a full synchronization be performed. This process has been actively running since Wednesday, February 26th and will take time to complete. Currently estimates indicate that the process should finish up late next week. Please note, this issue is only affecting students who have reset their NetID passwords since 10:30 a.m. Tuesday February 25th and new student email accounts for newly admitted students. All existing student email accounts with valid passwords will not experience any issues. Those students who have reset their passwords since the date and time indicated can either continue to access their email with their previous NetID password, or they can contact the Help Desk for assistance if necessary. UT-Arlington technicians are working with Microsoft for a temporary solution for the creation of New student email accounts. We apologize for the delay and appreciate your patience while we work to resolve this issue as quickly as possible.
Update: 2/27/2014 @ 10:00 A.M. - O365 student password sync issues persist at this time. Technicians have engaged and are working with Microsoft on this issue to resolve it as quickly as possible. We are in the process of rebuilding the synchronization process and the recovery may take some time.
Update 02/26/2014 @ 4:30 p.m. - The O365 student e-mail password synchronization process remain down at this time. UT-Arlington technicians are actively engaged with Microsoft to get this issue resolved as soon as possible.
We are currently experiencing an issue with O365 student password sync. Clients who have recently reset their NetID passwords might have trouble accessing their email accounts with the new password. Please note this issue will only affect those clients who have reset their NetID password in the past several hours. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.
|10 a.m. February 25|
Status change from System Interruption to System Degradation
Update: 3/07/2014 @ 7:30 p.m. – Technicians have restored the ability for users to launch applications. There may be continued service degradation until this issues has been fully resolved. Additional updates will be posted when new developments occur or when this issue has been resolved.
We are currently experiencing problems with Citrix XenApps. Users are currently unable to launch any applications from XenApps after logging in. Technicians are aware of the issue and are working to resolve it as quickly as possible.
|9 a.m. March 7|
This page is updated 15 minutes after the start of a service affecting event.
Automatic Issue and Maintenance Notification
If you wish to receive immediate notification any time an IT problem or scheduled maintenance is being logged, you can Join IT_STATUS on the UTA listserv. It will send you an email every time the System Status page is updated with a new problem, when a problem is updated with new information, when a problem is resolved, and when system maintenance is scheduled. This new tool will keep you informed of system changes that impact your daily operations and improve your ability to respond accordingly.
The system will be unavailable every Sunday from 2:00 a.m. to 7:00 a.m. (Central Standard Time) for maintenance. Occasionally, additional maintenance may occur between the hours of 7:00 a.m. and 12 noon CST, requiring the system to be unavailable.
OIT General Server and Network Maintenance
The normal maintenance period for OIT servers and the campus network occurs on Sunday mornings from 2:00 a.m. to 7:00 a.m. (Central Standard Time). Maintenance that occurs outside of this window will be specifically noted above.
Automated Software Updates
Microsoft products will be updated starting the second Tuesday of every month. Supported software will be updated starting the fourth Tuesday of every month. Learn more about automated software updates.