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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

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System Status Reports

Automatic E-Mail Notification

System Status

SystemIssue/StatusReported Time/DateExpected Resolution
OtherThe Help Desk is currently experiencing significantly larger than normal email and phone call volume. We apologize for any delays in our response to your incidents or requests. We are working hard to be available for you.
 
On May 13th, at the end of the semester, Blackboard access for student employees that were not enrolled in courses for the summer term switched to their faculty/staff NetIDs.
 
The business logic that directed this change is currently under review so that this doesn't happen in the future.
 
If you or one of your students is experiencing this issue, please have them activate their faculty/staff NetID or reset its password and try to access Blackboard with those credentials. To do either, please direct them to www.uta.edu/password and fill out the left side.
 
If you are activating the faculty or staff account for the first time, the default password will use the format below:
Uppercase first letter of last name-last 6 digits of student ID number-four digit birth year
Ex: Blaze Maverick, student ID 1000123456, born in 1895 The default password will be:  M-123456-1895
 
If they are unsure what their faculty/staff NetID is, it can be found by going to the Self Service page and clicking on the View Information About Your Account link or by going directly to www.uta.edu/accountinfo . They can log in with their student NetID and password.
 
If they run into any issues during this process, please have them call us at 817-272-2208. Our hours of availability are:
 
Monday - Thursday:   7:00 AM - 9:00 PM
Friday:                         7:00 AM - 8:00 PM
Saturday - Sunday:     9:00 AM - 6:00 PM
 
They can also visit us in person. We are located on the first floor lobby of the Central Library.
7 a.m. May 13

This page is updated 15 minutes after the notification of a service affecting event.

Automatic Issue and Maintenance Notification

If you wish to receive immediate notification any time an IT  problem  or scheduled maintenance is being logged, you can Join IT_STATUS on the UTA listserv. It will send you an email every time the System Status page is updated with a new problem, when a problem is updated with new information, when a problem is resolved, and when system maintenance is scheduled. This new tool will keep you informed of system changes that impact your daily operations and improve your ability to respond accordingly.

Scheduled Maintenance

UT Share and MyMav

UT Share and MyMav will be unavailable for extended maintenance from 7 p.m. Friday, July 29, to 7 p.m. Sunday, July 31.

MyMav will be unavailable for extended maintenance on Friday, July 29 at 7:00 pm until Sunday, July 31 at 7:00 pm. During this maintenance period, user attempting to access this system may receive a message indicating your user ID and/or password are invalid. Please do not contact Help Desk if you receive this error message. Normal operations for MyMav will continue after the maintenance has been completed.

UT Share

UT Shared Information Services performs weekly maintenance every Sunday, 6:00 A.M. – 12:00 P.M. CST.  This maintenance will potentially affect any environments (DEV, TST, QA, PRD) for HR, Finance, Campus Solutions, Portal, or EPM. This is a scheduled “downtime” for the system.  During this time, there should not be any work attempted on the system not related to the scheduled maintenance being performed.

MyMav

The system will be unavailable every Sunday from 2:00 a.m. to 7:00 a.m. (Central Daylight Time) for maintenance. Occasionally, additional maintenance may occur between the hours of 7:00 a.m. and 12 noon CDT, requiring the system to be unavailable.

OIT General Server and Network Maintenance

The normal maintenance period for OIT servers and the campus network occurs on Sunday mornings from 2:00 a.m. to 7:00 a.m. (Central Standard Time). Maintenance that occurs outside of this window will be specifically noted above. 

Automated Software Updates

Microsoft products will be updated starting the second Tuesday of every month. Supported software will be updated starting the fourth Tuesday of every month. Learn more about automated software updates.