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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu · · Work Order · 817-272-2208 · System Status

System Status Reports

Automatic E-Mail Notification

Past Issues

SystemIssue/StatusReported Time/DateDate/Time Resolved
EMail: Student MavMailWe are currently experiencing problems with Undeliverable Email: Student MavMail. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.8 p.m. November 199 p.m. November 19
Pharos PrintingWe are currently experiencing problems with Pharos Lab Printing. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.3 a.m. November 197 a.m. November 19
EMail: Outlook Web AccessThe 2009-2010 security certificate for OWA has been applied to the server and some mobile phone users are reporting sync issue errors: "The security certificate on the server is invalid. Contact your Exchange Server". Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.1 a.m. November 1912 p.m. November 19
EMail: Student MavMailWe are currently experiencing problems with Undeliverable Email: Student MavMail. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.5 p.m. November 188 a.m. November 19
Pharos PrintingWe are currently experiencing problems with Pharos Lab Printing. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.7 a.m. November 127 a.m. November 12
VPN

We are currently experiencing problems with VPN. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.

12 p.m. October 312 p.m. October 31
WikisWe are currently experiencing problems with https://wiki.uta.edu. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.7 a.m. October 307 a.m. October 30
TalismanWe are currently experiencing problems with the Talisman network server. Technicians are aware of the issue, have identified the source of the issue, and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions. 1 p.m. October 292 p.m. October 29
MyMav: Student PortalWe are currently experiencing problems with MyMav (slow). Technicians are aware of the issue, have identified the source of the issue, and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.11 a.m. October 2712 p.m. October 27
MyMav: Student PortalThe MyMav portal is currently unavailable and we are working to resolve the problem. Campus Solutions remains up and available. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.
2 p.m. October 264 p.m. October 26
MyMav: Student PortalWe are currently experiencing problems with MyMav . Students may not be able to register until the issue is resolved (Cobol Errors). Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.
1 a.m. October 269 a.m. October 26
Network: Partial or Whole Buildings

We are currently experiencing network connectivity problems in some buildings. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.

8 a.m. October 228 a.m. October 22
QuartzWe are currently experiencing problems with connecting student J: drives through Quartz server. Technicians are aware of the issue and are working to resolve it as quickly as possible. As a workaround, map your J: drive using \\students.uta.edu. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.5 p.m. October 186 p.m. October 18
MyMav: Campus SolutionsWe are currently experiencing problems with MyMav. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.8 a.m. October 149 a.m. October 14
Sweeper We are experiencing intermittent problems with the SWEEPER server.  You may temporarily experience problems connecting to your J: or K: drives. This access is usually restored within 10 or 15 minutes of the initial interruption. Technicians are aware of the issue and are working to resolve it as quickly as possible.10 a.m. October 912 p.m. October 30
OtherWe are currently experiencing problems with LDAP Authentication Server. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.10 a.m. October 610 a.m. October 6
Network: Campus wideWe are experiencing network connectivity issues due to a problem on two of the main routers. One has been turned off temporarily as it is not functioning properly. Users should be able to connect to the network at this time. However, access to some sources may be slow. Campus Network Services is planing to restart the other router around 8 pm tonight. It is possible that more network issues may occur later this evening as technicians continue to work on the issue. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.3 p.m. September 251 a.m. September 26
EMail: Student MavMailWe are currently experiencing problems with LIVE@Edu. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.9 a.m. September 2212 p.m. September 22
Network: Partial or Whole BuildingsWe are currently experiencing Network connectivity problems in some buildings on campus. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.7 a.m. September 1010 a.m. September 10
OtherThe Training web site https://training.uta.edu/ is currently unavailable. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.8 a.m. September 48 a.m. September 4
Self ServiceUsers may encounter Enternal Server Error messages when attempting to activate or reset passwords on the Self Service web site www.uta.edu/selfservice. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.12 p.m. September 32 p.m. September 3
EMail: Student MavMailWe are currently experiencing problems with Student @Mavs e-mail. Technicians are aware of the issue and are working to resolve it as quickly as possible. More details can be found at Microsoft Live Edu System Status Page.
5 p.m. September 29 p.m. September 2
MyMav: General SlownessWe are currently experiencing problems with MyMav (slow). Technicians are aware of the issue, have identified the source of the issue, and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.11 a.m. August 1812 p.m. August 18
OtherWe are currently experiencing problems with TimePro Virtual Clock. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.5 p.m. August 118 a.m. August 12
Pharos PrintingWe are currently experiencing problems with Pharos Lab Printing. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.9 p.m. July 301 a.m. July 31
Pharos PrintingWe are currently experiencing problems with pharos printing in Ransom Hall, Nederman Hall, I-Cafe and 2nd Floor of Library. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.11 a.m. July 2711 a.m. July 27
Network: Partial or Whole BuildingsWe are currently experiencing network connectivity problems in Health Center and Police Annex. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.10 a.m. July 2712 p.m. July 27
MyMav: Campus SolutionsWe are currently experiencing problems with PeopleSoft Campus Solutions (v8.9) login page is down - https://csprd.uta.edu/psp/CS89PRD/?cmd=login. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.8 a.m. July 98 a.m. July 9
EMail: Student MavMailWe are currently experiencing problems with e-mail sent from LIVE@Edu accounts to UTA@edu Exchange addresses. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.9 a.m. June 32 p.m. June 3
Web: Main SiteWe are currently experiencing problems with http://www.uta.edu from Off Campus. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.6 p.m. June 26 p.m. June 2
MyMav: Student PortalWe are currently experiencing problems with MyMav (slow). Technicians are aware of the issue, have identified the source of the issue, and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.10 a.m. May 2111 a.m. May 21
Network: Partial or Whole BuildingsWe are currently experiencing Network connectivity problems in some buildings on campus. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.9 a.m. May 54 p.m. May 5
Other

LDAP Authentication server is having issues. Systems that use LDAP for authentication are impacted. Examples: MyMav, Self Service, wiki.uta.edu, mavspace.uta.edu, etc. 

Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.

12 p.m. May 41 p.m. May 4
VPN We are currently experiencing problems with VPN. This may impact some users. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions. 1 p.m. April 232 p.m. April 23
MyMav: General SlownessWe are currently experiencing problems with MyMav: General Slowness. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.11 a.m. April 2311 a.m. April 23
MyMav: Campus Solutions

We are currently experiencing problems with Production printing (UMAP/GMAP documents) . Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.

10 a.m. April 2311 a.m. April 24
OtherWe were having issues with UTA DNS servers. Issues have been resolved. Off campus users may still see error messages cached on their service providers' DNS server. It may take about an hour for them to be able to view  UTA web pages.4 p.m. March 316 p.m. March 31
Other We are currently experiencing problems with DNS (Domain Name Server) server. Some of

critical systems impacted: PeopleSoft, MyMav, UTA Main site, OIT Web site, Wiki, Blog, OWA..  etc. are currently not accessible.

Technicians are aware of the issue and are working to resolve it as quickly as possible. A follow-up e-mail will be sent when the service is restored. 

4 p.m. March 3010 p.m. March 30
Network: Partial or Whole BuildingsSome users may experience network connectivity problems in University Hall and Life Science Building. Technicians are aware of the issues and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.3 p.m. March 196 p.m. March 19
Web: Main SiteWe are currently experiencing problems with the "Find People" application on the UTA home web page. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.5 p.m. March 1711 a.m. March 18
select ...We are currently experiencing problems with WebDAV. You will experience sluggishness when in attempt to connect and the connection will eventually time out. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.11 a.m. March 165 p.m. March 16
ImageNowWe are currently experiencing problems with ImageNow. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.1 a.m. March 612 p.m. March 6
Web: Main SiteWe are currently experiencing problems with the HTTP services are not available (UTA.EDU, WebCT, etc.). Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.10 p.m. February 2411 p.m. February 24
Network: WirelessUTA Wireless is currently unavailable and technicians are working to resolve it. Please instead use "UTA Wireless Start Here" (see http://www.uta.edu/wireless).8 a.m. February 2310 a.m. February 23
MyMav: Student Portal MyMav Student Center>View Financial Aid --> 2009/2010 --> Accept/Decline Awards: Fatal people Code SQL Error. Technicians are aware of the issue and are working to resolve it as quickly as possible. Please continue to visit this page for further updates. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions. 10 a.m. February 194 p.m. February 23
OtherWe are currently experiencing hardware problems with one of our SQL servers (Blackbird). This will affect the following Help Desk operations: Unix account activations, Quota management, Libguest user account creation and domain user account password resets. Technicians are currently working for a resolution. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions. You can also continue to monitor this page for further updates. 10 a.m. February 157 a.m. February 16
EMail: Student MavMail

There is currently an issue with some emails sent to student @Mav's accounts bouncing back to the sender, when the original email was initiated through UTA's global address book or through MyMav. UTA Mail services is working to promptly resolve this issue.

12 p.m. February 1112 p.m. February 13
MyMav: Campus SolutionsMyMav is giving COBOL error messages. OIT personnel is aware of the issue and working to resolving it as quickly as possible.9 a.m. February 99 a.m. February 9
MavSpaceWe are currently experiencing problems with MavSpace running slow. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.7 a.m. February 47 a.m. February 9
MavSpaceWe are currently experiencing problems with MavSpace running slow. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the Automatic Notification on the left side of the System Status Page so that you can receive notifications about all system outages and resolutions.10 a.m. February 39 p.m. February 3
MavSpace

We are currently experiencing problems with MavSpace. Technicians are aware of the issue and are working to resolve it as quickly as possible. Consider joining the IT_Status listerv so that you can receive notifications about all system outages and resolutions.

10 a.m. January 164 p.m. January 16
NetworkResNet connectivity issues have been reported in Meadow Run and Timber Brook Apartments. Technicians are working on the issue. We apologize for the inconvenience.5 p.m. January 310 a.m. January 5
Network: Partial or Whole BuildingsScience Hall network is experiencing trouble. Our technicians are aware of the issue.2 p.m. December 276 p.m. December 27
MyMav

MyMav users may notice page refresh functions running slow. This issue has been reported and is being worked on.

9 a.m. December 189 p.m. December 18
MyMavUsers may experience slow page refresh rates in MyMav. We are aware of the issue and are working to resolve this issue.12 p.m. December 173 p.m. December 17
MavSpaceWe are currently experiencing problems logging into the MavSpace site. We are currently working to resolve the issue.4 p.m. December 147 p.m. December 14
ImageNowImage Now is currently down. Administrators are aware of the problem and working to resolve it as quickly as possible. We're sorry for the inconvenience.8 a.m. December 103 p.m. December 10
MyMavMyMav was displaying a COBOL error when clients tried to make a payment.1 p.m. November 239 p.m. December 24