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Dialup FAQ

General Information

1. What is UTA dial-up?
2. What is the UTA dial-up PPP service?
3. Why is UT Arlington offering PPP?
4. How do I get an account to use the UTA dial-up service?
5. What exactly do you mean by NetID?
6. Is there any cost for the UTA dial-up services?

Connection Questions

1. What phone numbers do I use to connect to the UTA dial-up service?
2. Is there a toll free number?
3. How many lines are available?

Connection Instructions

1. How do I access files on my student folders (web and J: drive) or staff files (J: or K: drive) from home?
2. How do I connect to my OMEGA or GAMMA2 account?

Error Messages

1. The PPP link control protocol terminated

Miscellaneous Questions

1. Why am I being disconnected after 15 minutes of inactivity?
2. Why am I being disconnected after 5 hours of being connected to the Internet?

General Information

Question: What is UTA dial-up?

UTA dial-up is the University of Texas at Arlington's remote access service. UTA dial-up provides home, personal-computer users with modem access to UT Arlington computing resources.

Question: What is the UTA dial-up PPP service?

The UTA dial-up PPP service is a standard Point-to-Point Protocol connection. This type of connection requires a home personal computer, a modem with a phone line connected to that computer and a PPP software driver. This type of service provides you with an Internet connection at your home. 

Question: Why is UT Arlington offering PPP?

We have gotten many student, faculty, and staff requests for it. We've turned to this technology to meet the needs of our students who need PPP access to UT Arlington modems for use of web-based library databases, web-based e-mail, web-based course work and research, etc.

Question: How do I get an account to use the UTA dial-up service?

To use the UTA dial-up service, you will need a NetID that is valid on the UT Arlington domain. Any UT Arlington student, faculty, or staff member is eligible for an NetID. If you are a student, you will automatically receive an NetID at the beginning of the semester in which you are enrolled (learn more about your Student NetID). If you are a faculty or staff member, you can apply for an account online here.

Question: What exactly do you mean by NetID?

When you connect to the UTA dial-up System, you are required to supply a NetID and password. If you desire a PPP type of connection to the UTA dial-up service you are required to supply your NetID and password. You will need to enter your NetID and the string @uta.edu for the username portion of authentication.

• NetID@uta.edu
  
  where NetID is your current NetID for accessing computers on campus, checking e-mail, accessing grades, etc. 

Question: Is there any cost for the UTA dial-up services?

OIT does not charge for the use of dial-up access. UTA dial-up phone numbers include nationwide numbers. Be aware that you will be responsible for any long-distance or other service charges incurred by using the numbers below. Check with your phone company to verify which, if any, of these numbers are free for you to dial.

Connection Questions

Question: What phone numbers do I use to connect to the UTA dial-up service?

Be aware that these numbers are not metro numbers, and that you will be responsible for any long-distance or other service charges incurred by using the numbers below. Check with your phone company to verify which, if any, of these numbers are free for you to dial.

Area Code:
State:

 

To lookup all the access numbers, input "all" into the area code field. 

Question: Is there a toll free number?

There is not a toll free number, but nationwide numbers are available.

Question: How many lines are available?

There are currently 350 total dial-up phone lines available.

Connection Instructions

Question: How do I access files on my student folders (web and J: drive) or staff files (J: or K: drive) from home?

Files stored on most OIT Windows servers can be accessed from home, visit Network Drives.

Question: How do I connect to my OMEGA or GAMMA2 account?

You will need to make a Secure Shell Connection to access these UNIX systems. You can learn more here.

Error Messages

Question: The PPP link control protocol terminated

Resolution: Update the security configuration of your Windows NT 4.0 dial-up networking connection.

• Choose the Phonebook entry to dial for your UT Arlington connection, click the More button, and select Edit entry and modem properties from the resulting pop-up menu.

• Click the Security tab and change the Authentication and encryption policy from Accept only encrypted authentication to Accept any authentication including clear text.

• Click OK to complete the changes.

• Click the Dial button to connect to UT Arlington. 

Miscellaneous Questions

Question: Why am I being disconnected after 15 minutes of inactivity?

Because the remote access server has an idle time set to close the connection after 15 minutes of inactivity. This safeguards all users from leaving their accounts connected and accidentally tying up a line. This feature has always been set on our modems and cannot be changed for individual users.

Question: Why am I being disconnected after 5 hours of being connected to the Internet?

Each user is limited to 5 hour sessions in order to allow all users equal access to the modems. The disconnected user can dial right back in and connect again for another session, if there are unused ports available.