Ordering Desktop Computers & Peripherals

If you would like us to recommend a machine, you will need to provide with is an idea of what the machine will be used for, quantity, as well as a budget amount, if any. We will get the E-quote and RTP documents ready and they will be e-mailed to the client. Clients will only have to make changes to the RTP form, print out both forms, get a signature, and send to purchasing.

First, an e-quote will be sent to clients. To create the e-quote, go to Dells Educational website and put a machine together and then save your order as an E-Quote. You will get an e-mail from Dell verifying all info. Go back to the Dell website and retrieve the E-Quote and make sure to select the listing with Details of what the machine specs are, and then do a save as and name it the clients name and it should be saved as an HTML file.

Second stage is the RTP. We will make the following changes: E-Quote #, dept name, contact name/Ext#, description/quantity/prices and totals, and lastly will be the Heat Call Ticket#. Clients need to verify all this info and edit the delivery address. They will print it out and get a signature.

Third, here is a copy of the Outlook e-mail that should be sent to clients with the 2 attachments above.

FYI - if the client wants to do some shopping around we will point them to the Dell website. Once client has found what they need. They can call the Helpdesk to put in a call ticket to get an E-Quote and RTP ready for them. The Helpdesk will assign this to Desktop Support for a technician to put together. Once we have sent the documents over we will close this call ticket out.