Troubleshooting: Voice Chat
For Voice Chat, you will need a headset. It can be a USB headset or one that has two plugs (one for the microphone and one for the headphones).
If you are not planning on speaking very much, you can use a separate microphone (or one that was built into your laptop) and speakers. If you choose this option, be sure to mute your microphone when you are not speaking to avoid feedback and environmental noise from your speakers into your microphone. Note that YOU will not hear this feedback/environmental noise, but the people you're with in Second Life WILL.
For best results:
- Plug your headset into your computer
- THEN turn your computer on
- THEN log into Second Life
When you're logged into Second Life, click the "Speak" button at the bottom of your screen.
Now look at your avatar. Is there a white dot above your avatar's head? If so, you should be able to hear other people.
Make sure your microphone is on and is not muted. Now, speak into the microphone or brush the mic with your fingers. Did green or red "radar waves" appear on either side of the white dot above your avatar's head? If so, other people should be able to hear you speak.
If the radar waves were red, that means it was loud! You can adjust the mic level in a few ways:
- In the Second Life software:
- Go to the "Me" menu at the top of your screen and choose "Preferences"
- Switch to "Sound & Media"
- Click the button for "Input/Output Devices" and move the "My Volume" slider to the left
- If your headset has a way to adjust microphone volume built in, you can adjust volume that way
- Or you can adjust microphone volume using the Sound settings on your computer
Is there no white dot over your head?
- Verify that the Speak button is clicked
- Go to Preferences/Sound & Media and click Input/Output Devices
- Click the dropdown for Input and for Output and verify that your headset device is listed. If it is listed, select it for both Input and Output
- If it is not listed, check your computer's Sound settings to verify that your computer has recognized your headset
- Log out of Second Life
- Check that your headset is firmly plugged in
- Verify through your computer's Sound settings that your headset is listed as both an input (recording) and output device. Make it the default device
- Log back into Second Life and try all of the above again.
If it's still not working, check to see if there are other microphones connected to your computer, for example, a microphone built in to a webcam, or a microphone built into a laptop.
Note that you will NOT hear yourself when you speak even if others can hear you. Look for radar waves over your avatar's head to tell if sound is getting through from your microphone.
For additional help, contact Sarah Jones: firstname.lastname@example.org