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SFS FAQs for Faculty

As the official “faculty of record” for a given lecture, seminar, practicum, or lab section with an enrollment of five or more students, you are asked to contribute to the success of the SFS process by informing / reminding students of the online survey and encouraging them to participate in the process .

SFS: An Overview for Fall 2014 (standard 15-week courses)

On Wednesday, November 19, each student enrolled in your course(s) will be issued an e-mail message inviting him/her to complete an online Student Feedback Survey for the class.

These e-mail messages will be sent to the student’s official UT Arlington e-mail account (“”) from the following sender: UT Arlington Student Feedback Survey []. The message subject: “UTA Values Your Input! End-of Term Survey for Professor XXXXXXX's course now open!"

Each invitation will direct students to the SFS link for your course’s survey, a password to access the survey, and a deadline by which the survey must be completed.

Students who have not responded to the initial invitation after one week will receive a reminder. Access to the survey will end at 11 PM on the last official day of the semester, Wednesday, December 3. (No surveys will be re-issued after this date.)

If you so choose, you may designate a day during the survey period as “Survey Day” in your course(s), setting aside 10 to 15 minutes at the beginning (or end) of class to let students:

  • power up their laptop, netbooks, i-Pads, Smart Phones, or other web-enabled devices,
  • access their MavMail account,
  • locate the invitation message for your course, and
  • complete the online survey.

You may adopt alternative methods to administer the survey during class time is you so choose, provided that you do not offer incentives or impose penalties. During the survey period, please absent yourself from the classroom.

Remember: If you are using Blackboard for your course(s), you may direct your students to the Blackboard portal, where they will find a list of links each SFS they've been invited to complete.


Procedural Questions and Answers

Below you will find some anticipated questions about how moving the Student Feedback Survey completely online. If your question is not addressed, please let me know; I will do my best to respond to your query and, as appropriate, will update this document.-David Silva

Q: The course I'm teaching is not a standard 15-week offering. When will my students be able to complete the SFS?
A: For courses offered outside the standard 15-week schedule, invitations to the SFS will be issued approximately one week prior to the course's end-date (as specified in MyMav).

  • For courses offered at the Fort Worth Center, access to the survey will end at 11:00 PM on the day before the official end-date.
  • For all other courses not taught on the standard 15-week schedule, access to the survey will end at 11:00 PM on the official end-date.

Q: How will students know that they’re supposed to complete a Student Feedback Survey online?
A: Every student enrolled in each course will receive an e-mail message informing him/her about the survey, including a hyperlink to the survey for your particular course and a unique password allowing access to the survey questions. SFS links now also appear on students' Blackboard page.

Q: Is there a central website where my students access all of their Student Feedback Surveys at once?
A: Yes! They may see all of their outstanding surveys on their Blackboard page.

When the students complete and submit survey responses for a given course, the software provides two options: to exit the SFS system or to enter the password for accessing the SFS for another course.

Q: If a student is taking more than one course this term, will that student receive multiple e-mail messages about completing a survey for each course?
A: Yes. Students will receive one e-mail message for each course in which they are enrolled. Each of these messages includes a unique password for each of the different surveys to be completed.

Q: What if my students don’t check their official MavMail accounts? Will the Office of the Provost be notifying them by alternate means?
A: Yes, via Blackboard. We will not, however, send e-mail notifications to non-UTA addresses. 

Q: So as the course instructor, am I really being allowed to encourage my students to complete the survey?
A: Absolutely! In fact, research tells us that faculty encouragement critical to the process.  Just bear in mind that no student may be offered any sort of reward or inducement for participating. Moreover, students ought not be told how to respond.

Q: Will I be provided with information about the response rate for my course before the survey period ends?
A: Yes. At about the halfway point of the survey period, you should receive an automated message informing you of the current response rate for your course(s). If the interim response rate is lower than you'd like, you're encouraged to speak with your students about the importance of the SFS process and to set aside class time to allow them to participate in the survey.

Q: Am I required to discuss the SFS with students?
A: No. It should be noted, however, that by talking to your students about the importance of their feedback -- and by allowing them time in class to complete the survey -- may improve your overall response rate.

Q: I am team-teaching a course. Will student fill out separate surveys for both/all instructors?
A: Yes, provided that your department’s administrative contact provided the SFS Team with this information per established administrative deadlines. Speak with your unit’s AA to find out who’s been assigned responsibility for the SFS in your unit to confirm, or contact David Silva.

Q: If one of my students misses the deadline for completing the survey, can a new survey be issued?
A: No. All surveys must be completed during the time frame specified in the invitation e-mail.

Q: As the instructor, will I be able to connect a student’s survey responses with his/her identity, e.g., by referencing a Net ID or e-mail address?
A: No. Each student’s responses are anonymously combined with those provided by others in the course. Once a student has accessed the survey, all identifying information is removed from the process. Except in the case that a single student is enrolled in a course, neither the instructor nor anybody working on the survey can know how a particular student responded.

Q: When will I receive my survey results?
A: For the long semesters, instructors should expect to receive summary reports (as a PDF to their official UT Arlington e-mail address) approximately two to three six weeks after final grades have been posted to MyMav.

For summer courses – including the two five-week sessions, the 11-week session, and summer-framed dynamic sections – all of the SFS data are processed at one time, i.e., after the last session has ended. Summary reports should be issued in early September.

Q: I didn't receive a summary report for one of my classes. What do  I do?
A: Faculty members should file a "missing report" claim by sending us an email - CLICK HERE.