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Faculty and Staff


School of Social Work IT

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The School of Social Work IT (SSWIT) provides technology assistance, such as desktop support (for UTA-owned equipment) and online web applications (such as Qualtrics and SharePoint) to faculty and staff in the School.

General Academic Classroom Building

Location:
General Academic Classroom Building (GACB), Room 119

Request Assistance: 
To request SSWIT assistance (available to SSW faculty and staff only), you must open a ServiceNow HelpDesk ticket and follow the instructions below to route your ticket to SSWIT.

For faculty, staff, or students who need assistance with Blackboard, MyMav, network issues, or other University-supported programs, you can open a ServiceNow HelpDesk ticket and select "Report an Incident" or "Request Something" or search their Knowledge Base.


How To Create a ServiceNow HelpDesk Ticket for SSWIT Assistance

These instructions are for SSW Faculty and Staff only. If you are a student, you can select either "Report an Issue" or "Request Something," depending on the type of assistance needed and the University HelpDesk will assist you.

  1. Go to the Self-Service portal at https://uta.service-now.com/selfservice/.
  2. Select "Request Something."
    Request something
  3. Scroll down to the "Desktop or Lab Hardware & Software" section and click "DSA IT - General Hardware & Software Request."
    image of DSA link
  4. Complete the form and enter appropriate details in the required fields. Under College/School, select School of Social Work to ensure that your ticket gets routed directly to SSWIT and not the University OIT Helpdesk (which may cause a delay in response time, since the University would need to manually route your ticket to us).
    image of college/school link
  5. Click Submit.

SSWIT Team


Gerri Crain

Gerri Crain
IT Specialist

GACB 119