Program: Community Tax Centers is a volunteer-based program that provides low-and moderate income taxpayers free tax preparation assistance, financial education, and opportunities to improve and/or develop assets.
Description: The Manager oversees the operation of a tax center to ensure consistency and quality of service to clients through satisfactory volunteer supervision, accurate and consistent application of income tax law, and the maintenance of a positive and professional environment.
Reports to: Supervising Manager, Operations Manager and Program Director
Principal Job Duties and Responsibilities:
Operations and Facilities Management
Direct opening and/or closing procedures including the setting up, testing, and dismantling of computer networks where relevant.
Ensure secure storage of confidential tax documents, equipment and administrative materials.
Ensure facilities are satisfactorily maintained and that volunteers and clients adhere to policies set forth by site-hosts.
Ensure supplies are sufficient and re-stocked, as needed, within budgetary guidelines.
Monitor office equipment and report any problems where necessary.
Ensure tax preparation services are within the guidelines of our mission and policies.
Ensure facilities are adequately staffed and report shortages to Volunteer Coordinator.
Orient and train volunteers on operational procedures.
Maintain attendance records and review shift schedules prior to opening.
Resolve conflicts in a prompt and professional manner. Evaluate volunteer performance and promptly report any concerns to the Volunteer Coordinator.
Maintain accurate sign-in sheets, surveys, and other forms for clients, where necessary.
Coordinate timely delivery of client documents for timely transmission and back-room processing.
Ensure proper ordering or organization of tax returns on electronic database.
Qualifications: experience managing or leading groups, providing quality customer service, or working in the non-profit sector. Social service-orientated and works well in a fast-paced environment with diverse populations. Ability to handle multiple priorities is essential. A supportive and professional disposition is critical.
Specialized Skills: A good working knowledge of taxes is a plus. Strong computer skills (including hardware and software). Bilingual (Eng/Spa) strongly desired. The ability to speak Spanish is required to manage specific tax centers.
Time Requirement: Ability to attend up to 40 hours of paid training between December 16th -20th. The training requirement will vary depending on tax preparation experience and tax law knowledge.
Compensation: $16/hr depending on qualifications and experience.
Position Classification: Non-Exempt Temporary/Seasonal
To Apply: Email resume and 3 references to email@example.com
Deadline: None. Interviews will begin in mid-November 2013 and continue through December until all sites are staffed.