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Behavioral Health Clinical Care Manager - Irving, TX

Purpose: Handle inbound and outbound member and provider calls on a clinical phone queue. Ensure members receive behavioral health services appropriate to clinical need. Triage crisis calls to assist with stabilization and access to emergency evaluation. Coordinate services with other departments, such as medical case/care management. Perform utilization management functions, including authorization determinations and care shaping.

Education/Experience: Master’s degree in behavioral health and 2+ years of behavioral health experience. Prior managed care experience preferred. Prior experience with multiple system applications and electronic data entry, including call center and/or health care databases preferred.

License/Certification: Unrestricted license as Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT) or Licensed Psychologist (PhD).

Work Environment: Office-based in Call Center

Multiple Shifts: 1st Shift: 930 am - 600 pm

2nd Shift*: 100 pm - 930 pm, includes weekends and holidays*


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