Spanish Bilingual CHIMES Navigator

Consumer Health Insurance Marketplace and Enrollment Services (CHIMES)
Department: Area Agency on Aging
Reports To: CHIMES Project Manager
Position Funding: Effective immediately for one year with potential for additional years.
FSLA: Exempt
Salary level: $17.00 per hour, Full-time temporary position until March 31, 2014

SUMMARY OF POSITION:
The CHIMES Navigator will meet in-person with interested individuals to determine eligibility and facilitate the selection of a Qualified Health Plan or other public health benefit programs. Navigator will provide community outreach and education resources and ensure that Texans have in-person enrollment assistance throughout the service region.
CORE COMPETENCIES: Results Orientation; Integrity; Flexibility; Continuous Learning & Self Mastery; Inclusiveness
FUNCTIONAL COMPETENCIES: Communications, Problem Solving and Decision making, Relationship Management, and Coordination
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide education and enrollment services to targeted population
• Attend training and certification process
• Maintain and adhere to appropriate policies to control conflicts of interest and ensure CHIMES Program meets privacy and security standards
• Complete required reports and supportive information and submit to Lead Navigator in a timely manner
• Track progress toward goals and regularly communicate with Lead Navigator about performance and needed adjustments
• Work collaboratively with involved regional staff, divisions, and members of the advocacy and business communities to deliver a cooperative and coordinated effort around public education, outreach and enrollment assistance
• Attend on-going education and training
• Schedule, coordinate, and deliver community educational presentations, seminars, and outreach events as well as provide enrollment assistance to target population
• Provide excellent customer service to both internal and external clients
• Make client home visits as necessary
• Other duties as assigned
SUPERVISORY RESPONSIBILITIES:
None
KEY RELATIONSHIPS:
INTERNAL:
• United Way Staff
• Lead Navigator
• All CHIMES’ staff
EXTERNAL:
Clients
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Enthusiasm for health care reform
• Experience working with federal government and federal regulations
• Significant knowledge about health insurance, health coverage operations, and federal healthcare reform
• Experience developing and implementing health education and outreach programs
• Experience in client enrollment services
• Proficiency in Spanish is preferred
• Proficiency in Word, PowerPoint, and Excel
• Experience with or ability to learn software packages and client service tracking systems
• Capacity to work independently and interdependently
• Ability to think strategically and use good judgment
• Excellent and effective oral and written communication skills, with strong group presentation skills
• Strong analytical, and writing skills
• Comfortable and effective at working with culturally diverse groups of individuals
• Able to successfully manage differing interests and viewpoints
EDUCATION and/or EXPERIENCE:
Master’s and/or Bachelor’s degree(s) in public health, public administration, business administration, communications or equivalent required, plus at least three years of relevant experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
LANGUAGE SKILLS:
Ability to read and interpret benefits-related publications, governmental regulations, and general business correspondence; Ability to effectively present information and respond to questions in English and Spanish if
applicable;
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs;
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;
Ability to deal with problems involving several concrete variables in standardized situations;
CERTIFICATION AND LICENSES REQUIRED:
• Texas driver’s license or alternate means of transportation

email Coneisha Sherrod Coneisha.Sherrod@unitedwaytarrant.org