Day Resource Center for the Homeless
The Victim’s Assistance Case Manager is responsible for assisting homeless men, women and children in dealing with the immediate and long-term impact of crime victimization.
The VACM will be subject to call-out to assist in providing immediate crisis intervention to victims and witnesses of crime. Other responsibilities include: assisting victims with victim compensation applications, completion of applications for orders of protection and injunctions against harassment, navigation of the criminal justice system, completing referrals to community service agencies including emergency health care and counseling services, and assistance in exercising statutory rights. The work of the VACM involves case management, referrals to community service agencies, and acting as a liaison between victims of crime, police officers, and social service agencies. The VACM performs other related duties as required.
Distinguishing Features: The nature of the work requires the ability to handle stressful circumstances and act effectively in emergency or crisis situations. An incumbent must be able to recognize a wide range of behavioral problems and utilize appropriate techniques to resolve an immediate and critical situation. Work involves dealing with hostile, resistant, and unstable persons, which may result in potentially hazardous situations. An employee in this position must be knowledgeable of victim’s rights and domestic violence laws and related legislation, the court system and documents, and community social service agencies. The field work may involve exposure to hazardous body fluids. This position is supervised by a LMSW. This position is a salaried, FT exempt position.
Minimum Qualification(s) Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Social Work, Sociology, Psychology, or related field. A minimum of two years’ experience in counseling, social work, or crisis intervention.
Special Requirement(s). Because of the confidential, sensitive nature of information handled, criminal background check is required. Must possess a valid Texas Driver’s License by hire date.
Preferred/Desirable Qualification(s). Good working knowledge of the criminal justice system, mental health laws, the principles and techniques of crisis intervention, and the operations of social agencies are highly preferred.
Communication: Communicates with victims/witnesses of crimes or circumstance, sworn officers, coworkers, management, personnel from other agencies, court personnel, the general public, and children. Provides crisis intervention, follow-up contact and referrals to victims/witnesses. Maintains contact with social service organizations and other professionals to facilitate referrals. Instructs and trains others in a classroom setting and in the field regarding crisis intervention and follow-up. Gives presentations to various groups. Prepares written documents including file documentation, memos, and correspondence using proper sentence construction, punctuation, and grammar.
Manual/Physical: Operates a motor vehicle requiring a standard Texas Driver’s License to travel to locations where assistance is needed; transport victims; accompany victims to criminal justice proceedings; and attend meetings. May lift/assist individuals and children and move victim’s personal belongings. Operates a variety of standard office equipment including a telephone, calculator, fax machine, copier, personal computer, pager, and radio. Enters data or information into a personal computer. Prepares and updates required reports. Sets up and removes tables, chairs, and equipment when conducting training or presentations. Stands for extended periods of time while making presentations. May work in a variety of weather conditions while performing crisis intervention at a scene.
Mental: Prioritizes own work assignments. Comprehends and makes inferences from written materials including statutes, ordinances, police reports, artifices, and police operating procedures. Learns job-related material through on-the-job training and in a classroom setting.
Knowledge of: crisis intervention techniques and case management responsibilities; human behavior and needs at times of crime and crisis; behavioral health, social services, and other community resources; the criminal justice system, Texas Criminal Code, and applicable local, state and federal policy and ordinance related to Victims’ Rights; police department operations, policies, and procedures; homeless services network in Fort Worth and surrounding Tarrant County
basic assessment of potential disturbed and unstable people; effectively communicating with the public in adverse situations; performing crisis intervention; oral and written forms of presentations.
Ability to: provide prompt crisis response within time periods determined by the Mesa Police Department; establish rapport with people of various ethnic and socioeconomic backgrounds; maintain the confidentiality of information; establish and maintain effective working relationships with coworkers, supervisors, volunteers, personnel from other departments or agencies, public officials, and the general public.
The duties listed above are intended only as general illustrations of the various types of work that may be performed. Specific statements of duties not included does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Job descriptions are subject to change by the DRC and VOCA granting authority as the requirements of the job may evolve.
This position will be office in the Near East Side Neighborhood off of E. Lancaster Avenue in Ft. Worth, TX within close proximity to the City’s major night and day time emergency homeless shelters.
Interested applicants can fax a resume to 817-509-9059 or email a resume to email@example.com