The University of Texas at Arlington

Service Statement

The Division of Student Affairs at The University of Texas at Arlington is dedicated to student success. With that goal in mind, we are committed to providing outstanding service to our students and guests. The Division has created five service principles to help guide our staff in all daily interactions. These principles are consistent with the Division’s mission and core values. The guidelines allow us to establish a common direction and permit us to be intentional about maximizing student success.

Mission
The Division of Student Affairs fosters student success and lifelong learning through inclusive programs, services, traditions, and events that engage students in the University community and support their academic goals.

Core Principles
Learning; Community; Academic Success; Diversity; Personal Development; Professionalism; Free Expression; Wellness.

Service Principles

1. TREAT OTHERS AS YOU WOULD LIKE TO BE TREATED

Action Statements:

• Be Responsive and Welcoming
• Show Respect
• Exhibit Professionalism
• Be Helpful, Smile and be Pleasant

Inter-Office Suggestion: Develop standards for your office for greeting guests, and for being professional in handling phone calls and emails.

2. LISTEN INTENTLY

Action Statements:

• Value All Individuals
• Reflect What You Hear
• Respond Appropriately

Inter-Office Suggestion: Allow everyone an opportunity to be heard, and confirm with them that you completely understand them before offering your response.

3. DO MORE THAN EXPECTED

Action Statements:

• Go the Extra Mile                                           
• Do Small Things with Great Care
• Be Prompt and Accurate
• Remember that Perception is Reality

Inter-Office Suggestion: Insure that no one feels as though they are given the “runaround” by seeing that you have adequately answered their question, or gotten them to the appropriate resource. Follow up!

4. SOLICIT FEEDBACK AND STRIVE FOR CONTINUAL IMPROVEMENT

Action Statements:

• Receive Complaints
• Hold Yourself Accountable
• Always Improve

Inter-Office Suggestion: Insure that it is easy for anyone to file a complaint, and when complaints are raised, respond to them promptly and professionally.

5. APPROACH EVERY INTERACTION AS AN OPPORTUNITY FOR LEARNING

Action Statements:                                                          

• Make Student Success your #1 Priority
• Commit to Excellence
• Seize Teachable Moments
• Value Learning

Inter-Office Suggestion: Always be aware of the academic calendar, and the stresses students may be going through when you are working with them.

Click here to view a PDF of the service statement.