COVID-19 FAQs

Students - Classes (Online Learning)

We recognize that some of our students may need wi-fi and computer facility access. If experiencing these challenges, please inform your instructors so they can work with you on alternative assignments.

Specially designed, socially distant computer labs on campus are available to students that need computer facility access to complete their courses. Information about these labs, as well as other resources for students, can be found on UTA Remote. Additionally, the UTA Library has prepared information about available services to support students during this time.

Wi-Fi access will also remain accessible in computer labs, dormitories and other locations on campus.

Yes, students need to first determine from their instructor which platform they plan to use for instruction: Canvas, Teams or Echo 360.

If using Canvas, students should review the Canvas Student Orientation course. For Teams, students need to download the app and review this tutorial. For Echo 360, instructors will send students a link to view the lectures.

Some faculty may use Zoom or other tools to communicate with students, so please reach out to your instructor for more information.

Coursework could heavily rely on assessments/exams that are taken online and through submission of alternative assignments. Communication will largely be through email and chat. Make sure your computer and web browsers meet thesystem requirements for Canvas. Consider turning off your video in Canvas, Teams or Zoom if your internet signal is not strong.

Please communicate with your instructor and academic department chair to see how lab, studio, rehearsals and other instruction will be covered. Faculty are working on alternative assignments, so be sure to check your UTA email, as well as Canvas for updates.

Please submit a ticket to UTA ServiceNow or to ithelp@uta.edu

Academic Planning and Calendar

We encourage students to try and complete the classes they are enrolled in to stay on track with their program. Students who dropped a course prior to March 16th, 2020 will be assigned a W and be subject to the Six Course Drop rule. Students who drop their course between March 17th and April 28th will be assigned a Q grade which will not impact the rule. For more details on the Six Course Drop Limit visit: https://www.uta.edu/records/courses/policies/drop-limit.php.

If the university is unable to adapt the course to an online learning environment, the student will have the option of requesting an incomplete and completing the course before the end of the next long semester (international students please consult with your advisor and OIE to discuss how this may impact full time enrollment requirements). In addition, if the student elects he/she may be eligible for a refund (must contact financial aid to determine eligibility, federal loan obligations etc.) if they choose to drop the course due to inability of the instructor to complete the course. The student is advised to contact the instructor and financial aid for further instructions.

Due to the transition from face-to-face classes to online learning and the hardships associated with the changes in learning environment caused by the COVID-19 pandemic, the University has made changes to the Pass/Fail Policy and extended Drop Dates for the spring 2020 semester. Please visit the Pass/Fail Grading FAQs for additional information.

To ensure the health and safety of UTA Students, Faculty, and Staff, the University will continue all instruction in an online format through Maymester and the Summer 2020 Term. There will be no in-person instruction during this time. Registration opens Monday, April 6, 2020. To register for classes, please visit https://www.uta.edu/students/registration.

Drop dates are changing from April 3rd to April 28th.

Mid-term grade due date will change from March 20th to March 27th.

Registration for future semesters will open on April 6.

All thesis and dissertation proposal and final defenses may be conducted remotely without obtaining approval from the Graduate School.

The deadlines to defend theses or dissertations have been relaxed. The only deadline that must be met is that all documents and materials required for graduation (defense report showing unconditional pass, thesis or dissertation manuscript accepted by the library) must be submitted by June 5.

If a defense scheduled for spring 2020 is canceled due to COVID 19-related problems, we will allow students to defend and graduate in summer 2020 without further enrollment. The supervising professor or graduate advisor should contact the Graduate School and briefly explain the problem. This only applies to students who have actually scheduled their defense for spring 2020 and have been forced to cancel. The Graduate School will review and help make arrangements to defend and graduate in Summer. International students with F-1 or J-1 status should contact an International Education Advisor at international@uta.edu for details as immigration policy requires F-1 and J-1 students to be enrolled in the semester in which they complete their studies.

The semester will end at the usual deadline. Faculty are making accommodations to ensure content is delivered and assessments are completed on schedule.

Advising will transition to online appointments.

Academic Support Programs

Yes. Although we are not available in person at the Center, the IDEAS Center staff are working remotely. Office Staff and Peer Educators (tutors/mentors) are available via email and Teams.

For questions and comments, please email us at ideas@uta.edu, we are checking our email daily (Monday thru Friday).

Tutoring and Mentoring services are still available online. To connect with an IDEAS tutor and mentor online, go to our website and click Online Tutoring and Mentoring, no appointment necessary.

IDEAS peer educators are scheduled: Monday – Friday 10:00am-7:00pm Saturday – Sunday 10:00am – 4:00pm.

Go to our website and see our schedule (the availability includes: Staff Name, Subject, Day, Time).

Although UTSI will not be conducting in-person tutoring or SI sessions until further notice, we will continue to serve you online with all services during normal operational hours:

  • One-on-one tutoring can still be booked via TutorTrac: Monday – Sunday, 7:00am – 9:00pm. Your tutor will connect with you over Microsoft Teams for a virtual session (www.uta.edu/tutoring).
  • eTutoring continues to be available 24/7 online via www.uta.edu/etutoring.
  • SI sessions will continue at their scheduled time via Microsoft Teams. Please see the SI schedule for days and times.

For any tutoring queries, please email: utatutoring@uta.edu.

For any SI queries, please email: si@uta.edu.

Visit www.uta.edu/utsi for additional information.

Housing

Each request will be evaluated on a case-by-case basis. Some possible exceptions include international students without other available housing, students who are conducting research on campus or individuals who have aged out of foster care and do not have permanent homes.

UTA has instructed students living in residence halls schedule their check-out appointments, which will be strictly enforced to limit the number of people on campus and maintain social distancing objectives. Our goal is to have all students moved-out of the residence halls no later than Sunday, March 22nd.

Graduation

Faculty are to adapt assignments to better fit within an online learning environment and allow students time to acclimate before advancing the complexity and nature of assignments without altering the intended outcomes stated in course syllabi.

The adapted delivery method will not affect students receiving credit for their course.

All spring 2020 commencement ceremonies are postponed. Graduating students will receive their degrees as scheduled, but the ceremonies will be rescheduled at a later date to be announced.

Student Refunds and Financial Planning

Our goal is to ensure that instruction continues throughout the semester with the same standards and outcomes expected at UTA. As long as instruction continues, tuition will not be refunded.

We encourage students to continue and satisfactorily complete their courses. In case they are unable to do so, Texas Higher Education Coordinating Board and University of Texas System have advised us that we need to use the existing policy in place for refunds. Details on Tuition and Fee Refund Appeals can be found here.

We are following THECB and UT System policy that mandatory fees will not be refunded.

UTA Housing will be issuing prorated refunds effective March 16 for students who relocated from the residence halls.

Dining Services will credit unused meals and dining dollars remaining on meal plans for these students who are no longer utilizing their plans.

Parking permits will be refunded through the end of the academic year, which is Aug. 21.

UTA will credit each student’s account MyMav with the refund. If there are any outstanding university charges, the refund will be applied to those outstanding charges first. Any remaining funds after the outstanding charges are paid will then be refunded to the student. Parking permit refunds will not apply toward outstanding citations, which must be paid separately.

Parking refunds could take up to 30 days to process.

Even though UTA is issuing refunds for student parking permits, all parking permits will remain valid until their expiration dates. Students do not need to take any action to request refunds. All refunds will be automatically issued to those who are eligible.

Email the appropriate department below with questions.

Residence hall refunds: housing@uta.edu
Dining refunds: ucrequest@uta.edu
Parking refunds: parking@uta.edu

UTA recognizes that during these unprecedented times during COVID-19 students may need additional time to pay their tuition installments. UTA will not be charging late fees for the months of April and May for students who need additional time to pay their tuition. However, all tuition and fees have to be paid before the end of the semester.

Yes. Thanks to federal funding from the Coronavirus Aid, Relief and Economic Security Act (CARES Act), UTA will use nearly $10.6 million to directly support eligible students needing financial assistance. UTA will disburse the funds in a manner that provides a meaningful amount of assistance to a maximum number of Mavericks. Read the FAQs and learn how to apply.

Due to federal guidelines, these funds are not available to some students, such as international students or students who were enrolled in exclusively online programs as of March 13, 2020.

All UTA students, whether they are eligible for CARES Act funds or not, can apply for assistance through a separate UTA program called the Emergency Assistance Fund.

Services

Advising will transition to online appointments. Supplementary Instruction, tutoring and IDEAS center will be moved online. Please contact your department or the Division of Student Success for details.

In accordance with Governor Abbott's proclamation, we are no longer able to offer dine-in meals. Effective immediately, carry-out meals will be available at the Market in the University Center only Monday-Thursday, 8 a.m. to 8 p.m., Friday, 8 a.m. to 7 p.m., Saturday-Sunday, 11 a.m. to 5 p.m. This will be the only food option available on campus until restrictions are lifted.

Meals are available for purchase and for those on the dining plan.

Effective March 24, the University of Texas at Arlington Central Library is closing to all but laptop lending, while also highlighting and expanding its virtual services. Beginning March 24 and through March 27, the UTA Central Library will be open only for laptop lending from 8 a.m. to 8 p.m. Beginning March 30, laptop lending will be available from 11 a.m. to 7 p.m., Monday through Friday. College libraries remain closed.

Health Services will observe normal operating hours. Limited services are available at this time. Call 817-272-2771 if you need to be seen by a healthcare provider. If you have fever and respiratory symptoms, have had recent international travel or contact with an individual known to have the novel coronavirus (COVID-19) please call before coming to the health center.

The MAC is closed until further notice.

All academic buildings with the exception of those with OIT computer labs are closed. Research students and professors can access via card swipe. University bookstore is open. Workforce Development/Continuing education currently open.

The UTA Bookstore is open 8 a.m. to 4 p.m. Monday through Friday. The bookstore will limit the number of people in the store to no more than 10 at one time to comply with the social distancing limit Tarrant County has instituted. Online customers are still welcome. Follett is continuing to offer free shipping to all customers.

The Starbucks location adjacent to the bookstore will continue to operate as a grab-and-go store 7 a.m. to 5 p.m. Monday through Friday, and 8 a.m. to 4 p.m. Saturdays. Closed on Sunday.

The Help Desk is fully staffed with overflow capabilities if the need arises due to an increase in volume caused by shifting to online courses. Please go to oit.uta.edu/utaremote to see remote working resources provided by OIT. This page will be updated as content evolves and continues to become available.

Parking and Transportation Services is operating its late-night security escort service from 7 p.m. to midnight every day. Customers can request a ride and find service announcements by using the Tapride by Doublemap app. The Mav Mover shuttle bus service is operating reduced-service hours from 7:30 a.m. to 9 p.m. Monday-Friday. The shopping shuttle is operating from 6 to 9 p.m. Monday-Friday. Customers can download the Doublemap app for real-time tracking and announcements.

Future Students

Our first New Maverick Orientation session was originally scheduled for April 17, but as a result of the changes in campus operations, that session will occur in an online format. Students who have registered for this session will receive communication about that change shortly, and they will be directed to our online orientation on the day they would have attended orientation on campus.

After April 17, our next orientation is scheduled for May 28. At this time, we are planning to offer all future orientation sessions on campus as normal, but we are also creating contingency plans in the case that UTA extends the cancellation of on-campus events further into the summer.

COVID-19 / General

Out of respect for the student’s health privacy rights, we are not sharing any identifying information, except with the appropriate health authorities. The University coordinated with the Tarrant County Health Department on all notifications. If you have been identified as someone who has been in contact with or in close proximity to any individual who has tested positive for the virus, you will be notified.

Faculty - Classes (Online Teaching)

An updated training schedule is available through UTA’s Center for Research on Training and Learning Excellence (CRTLE), as well as through the Canvas webpage. Tutorials on Teams and other tools for teaching remotely are also available, as well as a Canvas course that takes faculty step by step through the process of teaching on Canvas. A summary of resources and trainings are available on the Office of the Provost website.

Even though we strongly encourage telecommuting for faculty and staff, we understand that faculty may need to come to campus in order to use tools to conduct courses online.

Some buildings may be locked, so faculty are encouraged to check with their department chair or dean before using space on campus and confirm their swipe card building access is functioning. If you plan to come to campus to use Echo 360, please coordinate with Don Lane (dklane@uta.edu).

Check with your department administrative assistant to ensure you are listed as the instructor of record for the course in MyMav.

a. If you are listed as the instructor of record, please submit a ticket to UTA ServiceNow or to ithelp@uta.edu for further assistance.

b. If you are not listed as the instructor of record, please contact your Department Chair for assistance.

UTA uses Respondus Lockdown and Unicheck to support academic integrity. Both tools are available through Canvas. In addition, faculty may use Proctor U in limited cases when Respondus and Unicheck do not meet their needs.

Instructors are encouraged to familiarize themselves with these tools. Respondus Lockdown is offering workshops for faculty new to this tool.

The Office of Student Conduct has prepared the Faculty Academic Integrity Guide for Online Learning to support instructors. More information on faculty resources for academic integrity, as well as information on how to report an alleged violation, is available here.

Travel

UTA is requiring a mandatory 14-day self-isolation period upon return to the United States, for anyone who left the U.S. border or was on a cruise. All UTA travelers must submit the international travel form for further information and to receive details of self-monitoring upon return to the United States.

UTA has cancelled summer study abroad programs. Affected students and faculty have been notified.