Frequently Asked Questions about the College of Education and COVID-19
In response to the COVID-19 crisis and in coordination with the reduced on-campus presence at The University of Texas at Arlington, all College of Education business is now being conducted electronically. If you have questions about your classes, please email your faculty member, or contact a College of Education advisor, either for undergraduate or graduate. For general questions, you may email us at firstname.lastname@example.org, or call 817-272-2591 and leave a message if we are unable to answer. Be sure to visit UTA's offical source of information pertaining the Fall 2020 and Coronavirus.
Q: What information has the Texas Education Agency provided about COVID19?
For information and updates from TEA, visit Coronavirus (COVID-19) Support and Guidance. Information specific to Educator Preparation Programs can be found on the COVID-19 Support: Texas Educators page.
Q: No one is in the advising office. How do I contact my advisor?
While most of the campus is now telecommuting for safety reasons, our advisors, faculty, and staff are available. To speak with an advisor, please visit the following: https://www.uta.edu/coed/advising/undergradadvising/contact.php and complete a request for a Zoom appointment with your advisor. Should your needs be more immediate, please email your faculty member or your program area’s department chair.
Q: Can I register for fall classes?
Q: I have a documented disability. How will I receive my needed accommodations in online classes?
Your faculty will defer to your original accommodation letter and provide the appropriate and identified accommodations. Should you have additional accommodation needs as a result of learning online, please work with your faculty member or contact UTA’s Office of Students with Disabilities.
Q: I’ve contracted the virus (or other illness or accident) and have been unable to complete my assignments due to the severity of my illness. What do I do now?
Faculty will work with students on a case-by-case basis. Please contact your instructor to discuss your situation and next steps. A doctor’s note may be required.
Q: Are the student teaching seminars going to be sent out digitally?
Student teaching seminars are being managed by each program area. Please check with your faculty and supervisors and continue to watch your email for messages about any scheduled virtual meetings.
Q: I’ve had to drop a class but am still being charged. I keep calling but can’t get anyone in the financial aid office. What can I do? Help!
As you are aware, the majority of faculty and staff from the UTA campus are now working from home to reduce the spread of the coronavirus. Staff in the financial aid office are especially burdened addressing financial aid as students enroll and withdraw from courses. Their webpage may have an answer for you if you have a frequently asked general question: https://www.uta.edu/fao/contact/. If not, click on the link to “Ask Blaze”. It make take a little time to get a response but, that will be the most direct way to obtain assistance. Unfortunately, the College of Education has no authority or ability to address issues related to financial aid.
Q. I’m feeling quite anxious about the events that are occurring and the self-quarantine and isolating myself is not helping. Do you have any suggestions that might help?
The events and new way of living are impacting everyone and we need to take care of ourselves and others. UTA does offer online Counseling and Psychological services (CAPS) online and by appointment (https://www.uta.edu/caps/). However, with current events, appointments may be limited. You might consider contacting your personal physician for support. Other things you might do include:
- Phone a friend or family member – they may enjoy hearing from you as much as you enjoy updating them about what is happening on your end.
- Make the most of your time at home! Make a list of all the things you want to accomplish while home and begin getting them done. This is a great time to…clean out closets, sort through old clothes and determine what to donate, or simply to read a good book.
- Catch up on homework or… get ahead in your readings!
- Go for a walk, get some fresh air…just maintain your “social distance” if others are also out.
- Change the channel! Instead of continuous news coverage about the coronavirus, watch a movie or binge watch an entire series you’ve been wanting to watch!
- Meditate….if you are not sure how to do this, there are numerous YouTube videos that may assist in just bringing a sense of calm.
- Try to maintain your regular routines and sleep patterns. This also aids in maintaining a sense of normalcy.
Q. I don’t have stable internet access. Is there anything that can help?
Some internet service providers are making accommodations to assist with internet access during this time. Here are a few links with information from major providers:
- Comcast (free WiFi for low-income households) https://corporate.comcast.com/covid-19
- Spectrum (free for students only) https://www.wbtv.com/2020/03/15/spectrum-offer-students-free-internet-amid-covid-pandemic/
- Charter (free for students only) https://corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrum-broadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-and-more
- AT&T (paid, not free; no late fees next 60 days) https://about.att.com/pages/COVID-19.html
- Verizon (paid, not free; no late fees next 60 days) https://www.verizon.com/about/news/our-response-coronavirus
- T-Mobile (paid, not free; no late fees next 60 days) https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response
- Self service: https://uta.service-now.com/selfservice2?id=utassp01_kb_article&sys_id=4db18fa8dba78890d48b5e65ce9619bc&pageid=utassp02_kb_public_knowledge_base&kbnumber=KB0011314
As well, some UTA computer labs are open at this time and are set up to maintain appropriate social distance for those computers. All open labs are staffed, and stations will be sanitized after each user.