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Training

Training for Service Now ITSM is deployed as Oracle User Productivity Kit (UPK) Topics. The topics can be accessed from the links below.

When you click the training links the UPK player will open.  Click the plus sign to expand the selection of topics and then click the topic you want to see.  After selecting a topic you must choose a playback mode listed at the top of the player.  See It mode is a fully automated playback that you can just watch.  Try It mode allows you to select and enter information as you are guided through the simulation.  In either of those modes you can use the enter key to advance the frame to move at your own pace and avoid having to enter any data. Do It and Know It modes do not contain the same instructions and are for testing.  Print It mode allows you to print the step by step instructions and screen shots.

In Person Training Sessions

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Date

Time

Location

01/24/2017

1:30 to   3:30PM

ARDC   room 234

01/25/2017

10AM to   Noon

Library   315A

01/26/2017

10AM to   Noon

Library   315A

01/30/2017

2:00 to   4:00PM

Library   315A

01/31/2017

10AM to   Noon

Library   315A

02/01/2017

2:00 to   4:00PM

ARDC   room 234

02/02/2017

10AM to   Noon

Library   315A

02/03/2017

10AM to   Noon

Library   315A

02/06/2017

2:00 to   4:00PM

ARDC   room 234

02/07/2017

2:00 to   4:00PM

ARDC   room 234

02/08/2017

2:00 to   4:00PM

Library   315A

02/13/2017

2:00 to   4:00PM

Library   315A

02/14/2017

10AM to   Noon

Library   315A