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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

Work Order · 817-272-2208 · System Status

We are your IT partner!

Department Lab Image Service

In addition to OIT Labs, certain departments may desire their own computer facilities to support their students specialized needs. In order to assist with the maintenance of these labs, OIT offers Department Lab Image service. Any department that has their own departmental lab MUST have a FTE faculty or staff who is responsible for maintaining that lab. That person is responsible for all support, maintenance, handling issues that occur in the lab. Below are list of different options and cost for this service.

Level I:
No charge when FTE faculty/staff uses OIT universal image

Level II:
FTE faculty/staff will prep their lab machine with OIT universal image, add software as needed

  • Minimum of 20 hours * $50 an hour
    • We will capture image
    • FTE faculty/staff will provide us with a USB drive that can hold MSI for windows or DMG for mac image
    • Cross-train FTE faculty/staff on imaging lab machines

Level III:
EndPoint Management staff will create customized image

  • Minimum 40 hours * $50
    • FTE faculty/staff will download Department Lab Questioinairre
    • We will schedule appointment with FTE faculty/statt to discuss document, hardware/software
    • Build customized image
    • FTE faculty/staff will provide us with a USB drive that can hold MSI for windows or DMG for mac image
    • Cross-train FTE faculty/staff on imaging lab machines
    • FTE faculty/staff will have a week to test image, provide list of any changes if any

Image applied to computers will 'restore' the computer to the pristine state when they are first set up. This removes all corrupted data from the machine, restores any software which may have been lost, removes unwanted software, and sets the machine to a 'like-new' software state.

The image also creates unity in the lab, as all machines will have the same configuration using the same software. This software can include department specific items, as well as specific customizations.

In addition, these labs will have standard software installed, have management tools installed that update Windows and prevent viruses and give the FTE faculty/staff person responsible for the lab to quickly resolve issues themselves.

Available To:

  • Departments and Offices at UT Arlington

System requirements: Windows

How to Get:

The standard computer in a lab is Dell, {Latitude/Optiplex} which are fully supported by OIT. If non-standard computers are used, the lab must have 4 or more machines, using the same hardware on all machines. All software not provided by OIT as part of the universal desktop image must be provided by the department, along with verification of the correct number and types of licenses as required. A full time faculty and/or staff member must be available as the lab contact. During the setup phase, if selecting Level III we will need one of the machines to build and test the image. This will take between 2 and 4 weeks. In addition, Deep Freeze licenses are required for each machine. We have created a Department Lab Questionnaire to help you fill out the information we will request.

If you feel you could benefit from this service, would like more information, or are considering setting up a department lab, please create ticket via self-service portal: https://uta.service-now.com/selfservice/

Then fill in as much as possible from the Department Lab Questionnaire. An member from the EndPoint Management team will contact you to get this information and answer any questions. Please note that request made for department lab images outside of the periods given above may be closed until the appropriate times, and would need to be resubmitted by the requestor at the appropriate time.

How to Use:

EndPoint Management will give you a single image for your lab, detailed instructions for restoring machines, and increased support ability using associates and a common lab configuration. After the first week of testing, we will provide a yearly update if requested by the lab.

Any department that has their own departmental lab MUST have a FTE faculty and/or staff who is responsible for maintaining that lab. That person is responsible for doing the following when issues occur in their lab before calling helpdesk for any support:

  1. Reboot the machine and see if issue/s go away
  2. If rebooting does not fix the problem, FTE faculty and/or staff MUST reimage the machine/s having issues with the image provided. This should resolve most of the software issues that arise
  3. If rebooting and reimaging does not fix the problem, then  the FTE faculty and/or staff can create ticket via self-service portal: https://uta.service-now.com/selfservice/

Policies:

Please note that due to demand on EndPoint Management and IT Support Services team, department lab restore images are only offered twice a year. Request for images must be made in March/April, or October/November. Images are only updated once a year per Department.