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Microsoft Exchange Project Update

Updated on: 09/22/2016

Congratulations to the Exchange Project team as they implement the latest change to complete the project. The final change will occur beginning September 26, which allows all new faculty and staff email accounts to be created automatically on the Microsoft Exchange 2013 system. The Exchange team has already manually moved 11,000 email accounts. Faculty and staff are experiencing several new benefits, which include:

  • Increased storage for individual mailboxes from 3 GB to 6 GB and resource mailboxes from 500 MB to 1 GB
  • The full version of Outlook Web App is available on all browsers and offers improved aesthetics, page responsiveness, and a full array of options

Visit the New Features in Outlook 2013 section for additional benefits offered to faculty and staff. 


Frequently Asked Questions & New Features Information

  1. What's different?

    Improved Performance and Security

    The upgrades to Exchange 2013 means less server interruptions and more stability.

    Outlook Web App (OWA)

    Another improvement is the new web interface available via Outlook Web App (OWA - This new interface brings improved aesthetics, page responsiveness, and a full array of options, regardless of the device or browser used. Internet Explorer is no longer required to access the full version of OWA.

    NOTICE TO ANDROID USERS: Currently, Android users will only be able to access the light version of OWA.

    New Features in Outlook 2013

    For Outlook 2013, add-ins are now available. This means that users will be able to use apps such as Action Items, Bing, Evernote, Boomerang, and even Wunderlist to enhance their overall experience and productivity. To learn more about these new features, please visit:

    Also, Outlook 2013 users will see Automatic Replies (formerly Out of Office) for other UTA employees on Exchange 2013 before their email is even sent. 

    Exchange Anywhere

    The Exchange 2013 upgrade allows Outlook to be accessed off-campus without using the UTA virtual private network (VPN). 

    You’ll have the same protection using Outlook, the program, as you would using Outlook Web App, the internet browser login, specifically:

    • unauthenticated requests attempting to access the Exchange server will be blocked
    • all transmitted data will still be encrypted using the same secure socket layer (SSL) server certificate

    However, to add an additional layer of encryption, the Office of Information Technology encourages the use of VPN while working off-campus, especially when connecting to public networks like hotels, coffee shops, or airports. 

    Please keep in mind that you are still required to adhere to the University policies and guidelines when accessing your email accounts from off campus and/or using personal devices.  This includes, but not limited to, the requirement to have the data owner's permission for storing university data on a personally owned device, keeping devices properly configured and updated, as well as full disk encryption for any device storing or accessing sensitive university data.  More information may be found on the following sites:
  2. What to expect after migration?

    Outlook 2010 and newer systems

    After migration is completed, users will receive a pop-up message: The Microsoft Exchange Administrator has made a change that requires you to quit and restart Outlook.

    PLEASE NOTE: Users may receive the restart pop-up message two to three times while Outlook restarts. 

    Email already on mobile devices

    During migration, a user's email may temporarily disconnect. This will typically last between 15-30 minutes until migration is completed. 

    PLEASE NOTE: If your email account does not reconnect after 30 minutes, please contact Help Desk. Do not attempt to reconfigure your account. 

  3. I've been migrated but I don't see any change?

    There will be no visible change except for Outlook Web App (OWA). Please see the section titled "What's different" for an overview of everything that has changed. 

  4. New Apps for Office: Add-ins feature for Outlook 2013 and 2016 clients

    Microsoft has partnered with leading companies to build programs that help you get things done directly from your inbox. For example, the Bing Maps add-in, becomes available in an email that contains an address, and you can use it to check the online map for that location right from your email.

    What do apps look like?

    You can manage your apps by going to the Outlook Web App site ( and follow the instructions located in the links below:

    How do I manage apps?

    How do I add apps?

  5. Know when someone is Out of Office before sending an email

    You can view the recipient's automatic reply before sending an email. If they have an "Out of Office" message, it will be displayed after you populate their email address.

    out of office
  6. How will mailbox storage quota change?

    UTA faculty and staff individual mailbox storage quota will increase from 3 GB to a total 6 GB

    UTA resource mailboxes storage quota will increase from 500 MB to 1 GB

  7. How does this affect our Department mailbox?

    Outlook 2011 and newer (Mac)

    Mac Outlook users who have been migrated to Exchange 2013 will only be able to view a resource or service mailbox if it has also been migrated to Exchange 2013. In order to minimize disruptions, Exchange administrators will make every attempt to migrate a department or organization's mailbox concurrently with employee mailboxes. 

    PLEASE NOTE:Employees being migrated must inform us of any resource or service mailbox that they currently have access to.

    Outlook 2010 and newer (Windows)

    Windows Outlook users will be able to access a resource or service mailbox regardless of whether or not it has been moved.

  8. How do I access our Department mailbox after migration?

    How to access a resource or service mailbox via OWA post migration

      1. Go to
      2. Sign in with your NetID and current password
      3. Click on your name in the upper right corner of the window and click "Open another mailbox..."
        Select open another mailbox
      4. In the "Open another mailbox" textbox, enter the email address of the mailbox that you want to open and click "Open." The mailbox will then open.
        Enter the email address of your resource/room mailbox
  9. How do I access Public Folders and Calendars on a Mac after migration?

    Until the entire campus has completed migration, Public Folders and Calendars will not be accessible on faculty and staff Macs that have already been migrated to Exchange 2013.

    Public Folders and Calendars are still accessible after migration for Windows Outlook clients.

  10. How do I forward an email message as an attachment in Outlook 2010/2013 for Windows?

    In Outlook 2010 and 2013, select the Email you want to forward as an attachment. Click on the Home tab, and please click the More > Forward as Attachment. Compose the forwarding message, and click the Send button. 

  11. How do I forward an email message as an attachment in Outlook for Mac?

    Click on “
    E-mail” to create a new email (or attach to any reply). Select the email you want to forward in the folder, and then drag it to the body area of the email.

  12. How do I recovered deleted items in OWA?

    You can head to and select Faculty/Staff Email or
    Right click on “Deleted Items” - FYI, don’t use the folder shown under “Favorites,” but the one under your name
    Deleted Items

    Select “Recover deleted items…”

    This One

    Select the items that you’d like to recover and then select “Recover"