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Important Message from the Office of Information Technology

The Office of Information Technology strives to provide the best products and services to our faculty, staff, and students. That is why we are pleased to announce that OIT has replaced our ITSM ticketing system with a new tool called ServiceNow IT Service Management. This system includes a new self-service portal, knowledge based articles, and status notifications.


In order to assist our customers more efficiently, the ITSM self-service portal is no longer be available. Instead, please visit https://uta.service-now.com/selfservice 

As always, please reach out to the IT Help Desk if you would like an update on any of your tickets or would like to submit an incident or IT service request.


The Help Desk can be reached using any of the following methods:

  • Email - helpdesk@uta.edu
  • Call - 817-272-2208
  • Visit - the Help Desk is located on the first floor of the Central Library

We apologize for any inconvenience this may cause. Thank you for your patience as we update our system to provide better service to our faculty, staff, and students. Please visit here for additional information and contact the IT Help Desk if you have any questions, comments, or suggestions.


Our new ServiceNow self-service portal is available and can be accessed by clicking here. However, if you experience difficulty, please use one of the options listed above.