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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

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UTA CrashPlan

General

CrashPlan PROe Backup

The University of Texas at Arlington’s Office of Information Technology provides a centrally managed, automatic desktop backup solution available as a service to UTA employee’s. CrashPlan PROe is the enterprise version of CrashPlan that is simple to use, highly efficient, and very secure. You can take control of your own backups, or access your data anytime by using a web browser or desktop client.

Features & Benefits

•             Continuous, invisible backup

•             Unlimited backup

•             Up to four devices per user

•             Be protected while traveling, at home or on campus

•             Data is encrypted

•             Easy to use web interface to manage backups, perform restores

•             Use your NetId and password

•             Support documentation available

•             Automatic email notifications for missed backups

Client compatibility

CrashPlan PROe supports laptops and desktops running modern versions of Windows, Apple’s OS X and Linux client operating systems. See the CrashPlan PROe system requirements. http://support.code42.com/Administrator/5/Planning_And_Installing/Code42_Platform_System_Requirements

Getting started

Many schools, departments and organizations have already subscribed to the central CrashPlan PROe service. To request installation by your local IT support team, please open a Help Desk ticket by completing one of the following options: Send an email to the IT Help Desk at Helpdesk@uta.edu or call (817) 272-2208

FAQ

Please see the information below to learn more about the system requirements and user responsibilities.

User Responsibility

  • All users are limited to 4 OS supported devices: Mac, Windows, and/or Linux
  • Limit your download to 50GB and begin back up at the end of the business day so that the network will not be impacted.
  • Submit a Help Desk ticket for data larger than 50GB or TBS. The Office of Information Technology will provide solutions on how to effectively backup your large data.
  • Each user receives an email alert when their system has not been backed up in 7 days. When you see the email it is you’re responsibility to initiate a backup or contact you’re departments DSA, or Help Desk.

How to download CrashPlan?

Please Contact you’re DSA or the HelpDesk for assistance

When do I open a Help Desk Ticket?

  •       When you have back up data larger than 50GB or TBS.
  •       You need to backup something different than your user’s folder.
  •       If your system gets a virus and it has been reimaged, all files can be restored from a non-infected restore date. The Office of Information Technology can remove the image of the infected files.
  •       If your device is reimaged duplicate backups can occur. Once you have verified all the files needed on your newly imaged devices, the Office of Information Technology can remove the old image.

If you are experiencing any issue with Crashplan PROe, please contact Help Desk immediately.

As always, Help Desk is available to assist you with any questions and concerns.