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School of Social Work IT

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The School of Social Work IT (SSWIT) provides technology assistance, such as desktop support (for UTA-owned equipment) and online web applications (such as Qualtrics and SharePoint) to faculty and staff in the School.

General Academic Classroom Building

General Academic Classroom Building (GACB), Room 119

Request Assistance: 
To request SSWIT assistance (available to SSW faculty and staff only), you must open a ServiceNow HelpDesk ticket and follow the instructions below to route your ticket to SSWIT.

For faculty, staff, or students who need assistance with Blackboard, MyMav, network issues, or other University-supported programs, you can open a ServiceNow HelpDesk ticket and select "Report an Incident" or "Request Something" or search their Knowledge Base.

How To Create a ServiceNow HelpDesk Ticket for SSWIT Assistance

These instructions are for SSW Faculty and Staff only. If you are a student, you can select either "Report an Issue" or "Request Something," depending on the type of assistance needed and the University HelpDesk will assist you.

  1. Go to the Self-Service portal at
  2. Select "Request Something."
    Request something
  3. Scroll down to the "Desktop or Lab Hardware & Software" section and click "DSA IT - General Hardware & Software Request."
    image of DSA link
  4. Complete the form and enter appropriate details in the required fields. Under College/School, select School of Social Work to ensure that your ticket gets routed directly to SSWIT and not the University OIT Helpdesk (which may cause a delay in response time, since the University would need to manually route your ticket to us).
    image of college/school link
  5. Click Submit.


Jaime Palma

Jaime Palma
Web Developer

Gerri Crain

Gerri Crain
IT Specialist

GACB 119