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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

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Microsoft Entourage 2008

Last Review: 2008/10/13

Available To:

  • Faculty (currently appointed) and Staff
  • Currently Enrolled UT Arlington Students

Vendor: Microsoft

Product: Entourage

Version: 2008/12

Standard Software Supported By: Desktop

OIT Support Levels: Full

Function:

Email Client

System Requirements: Mfg. Minimum

  • Base OS: Mac
  • OS Version: 10.4
  • Processor: 500 MHz G4, G5, or Intel
  • RAM: 512 MB
  • Hard Disk Total Size: n/a
  • Additional Hard Disk Space Needed: 1.5 GB

System Requirements: OIT Required

  • Base OS: Mac
  • OS Version: 10.4
  • Processor: 500 MHz G4, G5, or Intel
  • RAM: 1 GB
  • Hard Disk Total Size: n/a
  • Additional Hard Disk Space Needed: 1.5 GB

Known Issues:

Full instructions on configuring Entourage can be found on OIT's website.

Mac OS X 10.6 "Snow Leopard" users can use Mail.app as an alternative with instructions provided.

  • Only Entourage 2004 version 11.2.1 and higher are compatible with UT Arlington's Exchange email servers. If you are using earlier versions of Entourage, please run Microsoft AutoUpdate from MacHD/Applications or download the 11.2.1 update from Microsoft's web page or select Check for Updates in the Help menu bar in any Office 2004 application. To check your version of Entourage, launch Entourage and click on Entourage in the Menu bar. Select About Entourage. An Entourage splash screen should appear with the version number of your copy of Entourage.
  • Converting Outlook 2001 PST files to files Entourage uses requires using the Microsoft PST Import Tool which can be downloaded from Microsoft's web page. Converting PST files that were created by Outlook 8.2 or earlier requires creating a new PST file in Outlook 2001 and moving the emails from the older PST file to the Outlook 2001 PST file. Emails transferred by the Microsoft PST Import Tool are stored on the client's computer and not to a server, and thus are not backed up. For the Microsoft PST Import Tool to work, Entourage must be configured and running when the Microsoft PST Import Tool is opened.
  • Clients moving from Entourage 2008 for Mac to Outlook for PC, will have to move emails from the Folders on My Computer inbox to the exchange inbox in order to view the emails in Outlook for PC.
  • If Entourage is configured for LDAP access to the Global Address Book, it is possible that Entourage will not respond for a few minutes when doing an email address search or produce an error message. The current work around is to use LDAP within Apple's Address Book application and disable Global Address Book LDAP access in Entourage. This work around only works on Mac OS 10.3 and higher.
  • Entourage may display several false positives for junk emails, we recommend changing the default junk email settings in Entourage to None. 
  • Email rules created by the client application can not be applied to the Exchange Server.
  • Entourage 2008 does not synchronize distribution lists or groups with the Exchange server. Consequently, distribution lists that you have created in any version of Outlook and/or OWA will not be copied to the Entourage 2008 Address Book. Conversely, distribution groups created in the Entourage 2008 Address Book will not be copied to the Exchange server and thus not appear in your Outlook or OWA Contacts.
  • If you cannot assign a delegate for your mailbox by using Entourage 2008 for Mac because of error 64927, you will need to assign a delegate under Outlook 2003 or Outlook 2007 for Windows. Microsoft KB link

How to Get:

Entourage 2008 is installed by Microsoft Office 2008 by default. Office 2008 for Mac is made available as part of the UT System Campus Enterprise Agreement. Please contact the UTA Bookstore for inquires about licensed software products.  817-272-2785

Installation:

See installation instructions for Office 2008 for Mac.

Full instructions on configuring Entourage can be found on OIT's website.

Mac OS X 10.6 "Snow Leopard" users can use Mail.app as an alternative with instructions provided.



Support:

Contact the OIT Help Desk or http://www.microsoft.com/mac/support.aspx

Related Software:

Office 2008 for Mac