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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

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SystemIssue/StatusReported Time/DateExpected Resolution
Network: Campus wide

Network Maintenance - Sunday November 19


The Office of Information Technology will continue to improve business continuity and disaster recovery by upgrading the network’s operating system and firewalls from midnight to 9 a.m. on Sunday, November 19.


The maintenance is expected to cause intermittent disruptions lasting up to an hour to network communication within campus and the Internet. UTA resources, such as faculty and staff email, may be temporarily unavailable during this upgrade.


Please contact the IT Help Desk, 817-272-2208 or helpdesk@uta.edu, if you have any questions or concerns. You also may submit a ticket using the self-service portal. For more information, please view the system status page and subscribe to IT Status to receive the latest maintenance updates and critical notifications.


During this scheduled maintenance the following systems may be unavailable:


Wireless Network

User and Departmental File Shares

VPN (Cisco VPN AnyConnect)

Listserv

 

AdAstra

ArcGIS

ARGUS Enterprise & Developer

Campus Cash Register System

Content Management System

Control-M

CS Gold

Digital Signage (Four Winds, UCView)

Event Management Software (EMS)

ImageNow & Intelligent Capture 

JAMF

NemoQ

Netcard Manager

Pharos

Print Q Management

SecureDoc

Software License Server (Physical)

Software License Servers (VM)

Teaching Linux Server (omega.uta.edu)

Time Clock Plus

TimePro 

University Analytics SQL Reporting Server

Wiki (Confluence)

12 a.m. November 199 a.m. November 19
Other

Scheduled Maintenance: Blackboard, Inc. will be conducting service-impacting maintenance at the data center from 12:00 AM - 5:00 AM CST on Saturday, November 25, 2017. UTA's Blackboard environment will be unavailable during this time. Please save your work and log out of Blackboard prior to 12:00 AM CST on Saturday, November 25, 2017. Work may resume after 5:00 AM CST. We apologize for any inconvenience caused by this maintenance. 

 

Start Time: 11/25/2017 12:00 AM

 

End Time: 11/25/2017 05:00 AM

 

12 a.m. November 255 a.m. November 25

This page is updated 15 minutes after the notification of a service affecting event.

Automatic Issue and Maintenance Notification

If you wish to receive immediate notification any time an IT  problem  or scheduled maintenance is being logged, you can Join IT_STATUS on the UTA listserv. It will send you an email every time the System Status page is updated with a new problem, when a problem is updated with new information, when a problem is resolved, and when system maintenance is scheduled. This new tool will keep you informed of system changes that impact your daily operations and improve your ability to respond accordingly.

Scheduled Maintenance

UT Share

UT Shared Information Services performs weekly maintenance every Sunday, 6:00 A.M. – 12:00 P.M. CST.  This maintenance will potentially affect any environments (DEV, TST, QA, PRD) for HR, Finance, Campus Solutions, Portal, or EPM. This is a scheduled “downtime” for the system.  During this time, there should not be any work attempted on the system not related to the scheduled maintenance being performed.

MyMav

The system will be unavailable every Sunday from 2:00 a.m. to 7:00 a.m. (Central Daylight Time) for maintenance. Occasionally, additional maintenance may occur between the hours of 7:00 a.m. and 12 noon CDT, requiring the system to be unavailable.

OIT General Server and Network Maintenance

The normal maintenance period for OIT servers and the campus network occurs on Sunday mornings from 2:00 a.m. to 7:00 a.m. (Central Standard Time). Maintenance that occurs outside of this window will be specifically noted above. 

Automated Software Updates

Microsoft products will be updated starting the second Tuesday of every month. Supported software will be updated starting the fourth Tuesday of every month. Learn more about automated software updates.