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Employee J: Drive
Employee J: Drive is currently experiencing a loss of connectivity
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Resolution of J: drive issues expected this weekend

Updated on: 04/28/2017

Some faculty and staff are still experiencing difficulties accessing J: drive.

Due to the size and number of J: Drives, the restoration process is taking longer than anticipated. Currently, users with NetIDs that begin with A-B have been restored. Please restart your computer before accessing your J: drive.

Our technical support teams are still working diligently to restore the remaining J: drives with NetIDs that begin with C-Jl. Estimated completion is the evening of April 29, 2017.

The Office of Information Technology will keep you updated as more information becomes available.  For an updated status, please visit https://uta.service-now.com/selfservice/ or www.uta.edu/oit.  If you have any questions or concerns, please contact the IT Help Desk at helpdesk@uta.edu.

 

IT System Maintenance Scheduled Every Sunday

Published on: 04/21/2017

In order to improve and maintain the efficiency of our systems, the Office of Information performs regularly scheduled maintenance every Sunday from 2-7 am. This maintenance may include rebooting servers, updating critical components, and other general support functions. During this time, you may experience a temporary delay or inability to access a service.

View the system status page, and subscribe to IT Status to receive the latest maintenance updates, and other critical notifications.

 

Beware of Phishing Emails

Published on: 02/20/2017

Malicious phishing attempts designed to steal NetIDs and passwords are being sent to faculty, staff, and student email accounts. Please do not respond to any emails that asks you to validate your account information or threaten account closure. Faculty, staff, and students should visit the phishing website to view the recent phishing examples and prevention tips. If you responded to a spam or phishing scheme by submitting your UTA password, immediately change your password and security questions. Please forward all emails you suspect of being spam or a phish to spam@uta.edu or phish@uta.edu​.

Please contact the IT Help Desk, 817-272-2208 or helpdesk@uta.edu, if you have any questions or concerns.

 

UTA Box Free to Faculty and Staff

Published on: 12/13/2016

Sign up for free access to UTA Box, a simple, fast, online collaboration and content sharing tool. Faculty and staff can access stored documents and files up to 25 GB anywhere, anytime, and from any device: desktop, laptop, phone, or tablet.

UTA Box is like a J:\ drive or another hard drive in the cloud! With Box sync, files from your local hard drive automatically backups to Box online.   Please note that the Box Sync feature can copy files from a box account to folders on your computer. It should not be used on non-encrypted or non-University owned devices.  This is to prevent unauthorized users (e.g. family members or friends) from viewing sensitive University data on personal devices.

Join today by contacting the IT Help Desk at 817-272-2208 or email helpdesk@uta.edu. The Office of Information Technology provides this free service for UTA faculty and staff.

For more information, please visit the UTA Box website.

 

Register UTA-owned Mobile Devices for New Changes

Published on: 11/16/2016

In the interest of safeguarding information sensitive to the University, The Office of Information Technology plans to implement a Mobile Device Management (MDM) solution called AirWatch. To carry out a UT System mandate, The University of Texas at Arlington will launch this new service to provide passcode protection and encryption to all existing and future UTA-owned mobile devices.

All University departments are required to register these mobile devices by completing the Mobile Device Management (MDM) form by Tuesday, November 22, 2016. After the device's information has been reviewed, The Office of Information Technology will send an enrollment email for further instructions. For more information, please visit the MDM AirWatch Frequently Asked Questions webpage.

BlackBerry Duo Mobile App, Not Supported

Published on: 11/03/2016

Duo, our NetIDplus provider, is no longer supporting the BlackBerry Duo Mobile app. After February 1, 2017, the app will be permanently removed from the BlackBerry World app store. Push notification and password generation, through already installed apps, will continue to function on BlackBerry devices. The Office of Information Technology recommends the use of alternative NetIDplus methods for authenticating, such as phone calls, or text messaging options. Newer BlackBerry devices with an Android operating system and other mobile devices will not be impacted by this announcement. For more information, please read the Special NetIDplus Announcment.

 

Compatibility Testing continues for MacOS Sierra

Published on: 10/13/2016

The Office of Information Technology is testing the new macOS Sierra and its compatibility with our enterprise applications and other software. Apple released MacOS Sierra on Sept. 20th. At this time, we recommend clients do not upgrade the operating system to macOS Sierra. Once testing is completed, OIT will release its recommendations to the University community. For clients that have already upgraded to macOS Sierra and are experiencing problems, please contact the Help Desk at helpdesk@uta.edu or call 817-272-2208.

 

Microsoft Exchange Project Update

Updated on: 09/22/2016

Congratulations to the Exchange Project team as they implement the latest change to complete the project. The final change will occur beginning September 26, which allows all new faculty and staff email accounts to be created automatically on the Microsoft Exchange 2013 system. The Exchange team has already manually moved 11,000 email accounts. Faculty and staff are experiencing several new benefits, which include:

Visit the Exchange website for additional benefits offered to faculty and staff. 

 

K Drives are Now Available

Published on: 08/30/2016

After implementing additional security measures, the Office of Information Technology has restored K: drives and now all departments can access their shared network drives. If you have any difficulties accessing your department K: drive or accessing files, please restart your computer. If you are still experiencing difficulties, contact Help Desk by calling 817-272-2208 or email helpdesk@uta.edu.

 

Blackboard access temporarily changed for student employees

Published on: 05/20/2016

On May 13, Blackboard access for student employees, not enrolled in courses for the summer term, was switched to their faculty/staff NetIDs. The process that caused this change is currently under review. If you experience any difficulty accessing Blackboard, please try both of your NetIDs. 

We apologize for any delays in our response to your incidents or requests. Currently, we are experiencing a significant number of emails and phone calls and are working hard to be available for you. If you need any assistance during this process, please give us a call at 817-272-2208.

For more information, please read the system status page.

 

UTA Flow updates will enhance usability

Published on: 05/02/2016

On Monday, May 16, UTA Flow (ServiceNow) will be upgraded to enhance the usability and overall presentation of the system. Other than changes to the appearance, minor changes will occur.

All other functionality and usability should remain the same. Please contact Help Desk if you need further assistance by emailing helpdesk@uta.edu or calling 817-272-2208. Screenshots are available to see the new updates to UTA Flow.

 

NetIDplus Enrollment Required

Published on: 03/01/2016

In order to access UTShare, all University of Texas at Arlington employees are required to enroll in NetIDplus. UTShare will continue to redirect users to the NetIDplus sign-in screen until they have activated a NetIDplus account. Your office phone number can be used for the initial NetIDplus setup if you are only accessing UT Share on campus. After the initial setup, NetIDplus will only be required for off-campus access to UT Share and VPN. The enrollment process requires the use of a computer and an authentication device, such as a cell phone, landline, or tablet.

Impact Summary:

For more information about NetIDplus, please visit the NetIDplus page.

If you have any additional questions, please contact Help Desk at 2-2208 or helpdesk@uta.edu.