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Blackboard access temporarily changed for student employees

Published on: 05/20/2016

On May 13, Blackboard access for student employees, not enrolled in courses for the summer term, was switched to their faculty/staff NetIDs. The process that caused this change is currently under review. If you experience any difficulty accessing Blackboard, please try both of your NetIDs. 

We apologize for any delays in our response to your incidents or requests. Currently, we are experiencing a significant number of emails and phone calls and are working hard to be available for you. If you need any assistance during this process, please give us a call at 817-272-2208.

For more information, please read the system status page.


IT Maintenance scheduled next Month

Published on: 05/13/2016

During the periods below, maintenance will be performed to ensure continued stability and reliability of Internet, network, telephone and IT services for the campus community.

Date Start End Service(s)
Saturday, June 4, 2016 12:00 am 6:00 am Internet, VPN, inside network
Saturday, June 11, 2016 12:00 am 6:00 am Outside telephone service

This first maintenance includes equipment critical to all data connectivity both on-campus and off-campus. The second maintenance includes equipment required for outside local and long-distance telephone service.

Due to multiple redundancies, the Office of Information Technology does not anticipate any disruption in service. However, in the unlikely event of a service disruption, please stay tuned to the system status page for the latest updates. If you have any questions or concerns, please contact Help Desk by calling 817-272-2208 or email helpdesk@uta.edu.

 

UTA Flow updates will enhance usability

Published on: 05/02/2016

On Monday, May 16, UTA Flow (ServiceNow) will be upgraded to enhance the usability and overall presentation of the system. Other than changes to the appearance, minor changes will occur.

All other functionality and usability should remain the same. Please contact Help Desk if you need further assistance by emailing helpdesk@uta.edu or calling 817-272-2208. Screenshots are available to see the new updates to UTA Flow.


MyMav maintenance set for this weekend

Published on: 03/08/2016

MyMav will be unavailable from 6 p.m. Friday, March 11, until 6 a.m. Monday, March 14. The Office of Information Technology will perform essential maintenance to improve the performance of the MyMav system. During this maintenance window, users attempting to access this system will receive a scheduled maintenance notification page.

Visit the OIT status page for updates about the maintenance. For questions, contact the Help Desk at helpdesk@uta.edu or 817-272-2208.

 

Volunteer for Email Service Upgrade

Updated on: 03/03/2016

Faculty and Staff, volunteer to be part of the Office of Information Technology's email service upgrade. If you would like to have your email and calendar moved early to the new system, fill out the Request to Move Early form on the Exchange Upgrade website.

On Monday, March 21, the Office of Information Technology will begin migrating faculty and staff email and calendars to the new system. Prepare your mailbox for the switch by organizing your current mailbox.

For the latest updates, detailed instructions, migration schedule, and further information on what to expect, visit uta.edu/exchangeupgrade.

For specific questions, contact the Help Desk at helpdesk@uta.edu or 2-2208.

 

NetIDplus Enrollment Required

Published on: 03/01/2016

In order to access UTShare, all University of Texas at Arlington employees are required to enroll in NetIDplus. UTShare will continue to redirect users to the NetIDplus sign-in screen until they have activated a NetIDplus account. Your office phone number can be used for the initial NetIDplus setup if you are only accessing UT Share on campus. After the initial setup, NetIDplus will only be required for off-campus access to UT Share and VPN. The enrollment process requires the use of a computer and an authentication device, such as a cell phone, landline, or tablet.

Impact Summary:

For more information about NetIDplus, please visit the NetIDplus page.

If you have any additional questions, please contact Help Desk at 2-2208 or helpdesk@uta.edu.

 

Windows 10 Use on University Assets

Updated on: 10/12/2015

The Office of Information Technology (OIT) is asking clients to avoid upgrading to Windows 10 until testing is complete and privacy concerns are evaluated by UT System.  In addition, the Office of Information must evaluate Windows 10 behavior with our encryption solution, SecureDoc, to ensure it functions properly.  OIT will notify customers when Windows 10 is available for installation on University owned devices. See the Windows 10 informational webpage for additional information and for instructions on how to disable settings that are causing privacy and security issues. 

If you have any questions, please email desktop@uta.edu or itssupport@uta.edu

 

Compatibility Testing continues for Mac OS X El Capitan

Published on: 10/05/2015

The Office of Information Technology is currently testing the new Mac OS X El Capitan that was released by Apple on September 30, 2015 and its compatibility with all other software.  We recommend NOT to upgrade your Mac OS without contacting Office of Information Technology for assistance at any time.  Once testing is completed, the Office of Information Technology will release its recommendations to the University. We appreciate your patience on this matter. If you have any questions, please email helpdesk@uta.edu.