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Register UTA-owned Mobile Devices for New Changes

Published on: 11/16/2016

In the interest of safeguarding information sensitive to the University, The Office of Information Technology plans to implement a Mobile Device Management (MDM) solution called AirWatch. To carry out a UT System mandate, The University of Texas at Arlington will launch this new service to provide passcode protection and encryption to all existing and future UTA-owned mobile devices.

All University departments are required to register these mobile devices by completing the Mobile Device Management (MDM) form by Tuesday, November 22, 2016. After the device's information has been reviewed, The Office of Information Technology will send an enrollment email for further instructions. For more information, please visit the MDM AirWatch Frequently Asked Questions webpage.

BlackBerry Duo Mobile App, Not Supported

Published on: 11/03/2016

Duo, our NetIDplus provider, is no longer supporting the BlackBerry Duo Mobile app. After February 1, 2017, the app will be permanently removed from the BlackBerry World app store. Push notification and password generation, through already installed apps, will continue to function on BlackBerry devices. The Office of Information Technology recommends the use of alternative NetIDplus methods for authenticating, such as phone calls, or text messaging options. Newer BlackBerry devices with an Android operating system and other mobile devices will not be impacted by this announcement. For more information, please read the Special NetIDplus Announcment.

 

Compatibility Testing continues for MacOS Sierra

Published on: 10/13/2016

The Office of Information Technology is testing the new macOS Sierra and its compatibility with our enterprise applications and other software. Apple released MacOS Sierra on Sept. 20th. At this time, we recommend clients do not upgrade the operating system to macOS Sierra. Once testing is completed, OIT will release its recommendations to the University community. For clients that have already upgraded to macOS Sierra and are experiencing problems, please contact the Help Desk at helpdesk@uta.edu or call 817-272-2208.

 

Microsoft Exchange Project Update

Updated on: 09/22/2016

Congratulations to the Exchange Project team as they implement the latest change to complete the project. The final change will occur beginning September 26, which allows all new faculty and staff email accounts to be created automatically on the Microsoft Exchange 2013 system. The Exchange team has already manually moved 11,000 email accounts. Faculty and staff are experiencing several new benefits, which include:

Visit the Exchange website for additional benefits offered to faculty and staff. 

 

K Drives are Now Available

Published on: 08/30/2016

After implementing additional security measures, the Office of Information Technology has restored K: drives and now all departments can access their shared network drives. If you have any difficulties accessing your department K: drive or accessing files, please restart your computer. If you are still experiencing difficulties, contact Help Desk by calling 817-272-2208 or email helpdesk@uta.edu.

 

Blackboard access temporarily changed for student employees

Published on: 05/20/2016

On May 13, Blackboard access for student employees, not enrolled in courses for the summer term, was switched to their faculty/staff NetIDs. The process that caused this change is currently under review. If you experience any difficulty accessing Blackboard, please try both of your NetIDs. 

We apologize for any delays in our response to your incidents or requests. Currently, we are experiencing a significant number of emails and phone calls and are working hard to be available for you. If you need any assistance during this process, please give us a call at 817-272-2208.

For more information, please read the system status page.

 

UTA Flow updates will enhance usability

Published on: 05/02/2016

On Monday, May 16, UTA Flow (ServiceNow) will be upgraded to enhance the usability and overall presentation of the system. Other than changes to the appearance, minor changes will occur.

All other functionality and usability should remain the same. Please contact Help Desk if you need further assistance by emailing helpdesk@uta.edu or calling 817-272-2208. Screenshots are available to see the new updates to UTA Flow.

 

NetIDplus Enrollment Required

Published on: 03/01/2016

In order to access UTShare, all University of Texas at Arlington employees are required to enroll in NetIDplus. UTShare will continue to redirect users to the NetIDplus sign-in screen until they have activated a NetIDplus account. Your office phone number can be used for the initial NetIDplus setup if you are only accessing UT Share on campus. After the initial setup, NetIDplus will only be required for off-campus access to UT Share and VPN. The enrollment process requires the use of a computer and an authentication device, such as a cell phone, landline, or tablet.

Impact Summary:

For more information about NetIDplus, please visit the NetIDplus page.

If you have any additional questions, please contact Help Desk at 2-2208 or helpdesk@uta.edu.