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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology ·  Work Order · 817-272-2208 · System Status

We are your IT partner!

Desktop Support Home Page

Desktop Support Technicians provides software and hardware solutions for departments, faculty, and staff, and coordinates work with other OIT groups.

The Desktop Support Team provides the following services:

How to Request a Service

  • Use our IT Help site to review your open tickets or to request service
  • E-mail the Help Desk at
  • Chat with a Help Desk agent
  • Call the Help Desk at 817.272.2208

What to Expect When You Request a Service 

When you request a service at the Help Desk, you should expect the following actions to occur:

  • You will receive an e-mail with your ticket number.
  • A Desktop technician send you an e-mail to do the following:
    • Provide his/her name and inform you that he/she will be working on your request.
    • Setup a time to meet with you if needed.
    • Provide a "best case scenario" estimate for work completion date/time.
  • During the work process, the Desktop technician will provide major status updates.
  • When the request is resolved, the Desktop technician will send you a completion notice by e-mail.