Office of Information Technology (OIT)

• Computers
• Accounts
• Services
• About OIT
• Policy
• Working Off-Campus

Information & Services for

• Students
• Faculty/Staff
• Departments

Request IT Help

In an effort to provide our clients with an easy way in which they can create and monitor tickets, OIT has provided you with a Self Service tool. You can log in to this tool at https://ithelp.uta.edu

To access IT HELP

• Click the link above
• Enter your NetID and password
• You may need to enter uta\ in front of your NetID when logging into the application

 Create a New Ticket

• Click on the New Incident button on the left hand side of the screen.
• Select Type Of Ticket: There are two types of tickets you can choose from:
  • Incident – Interruption or degradation of an existing service, including:
    • Mail Servers giving error messages
    • Computer will not boot up
    • Network outages
    • Issues with resource mailboxes, computers, printers, or software
  • Request – Request for access, assistance, information, or established services, including:
    • New account setup
    • Access to MyMav
    • Access to or setup new resource/service mailboxes
    • Assistance with or create new Wiki page, Blog, or faculty/department website
    • Setup new software, desktop/laptop/printer installations
• Select the appropriate Service, Category, SubCategory, and for all Requests, the correct Type of Request
• Please enter in a brief, but relevant, description of what you are asking for in the Description field
• Completely fill in the Request Detail fields at the bottom of the page
  • If these fields are not completely filled in this may slow down the processing of your issue as a Helpdesk agent will need to contact you to gather that information

Review your Open Ticket

• When you log in, you should see a list of your open Tickets 
• Double-click on one of the tickets to see more about it
• The Summary/Description area has the details gathered about the issue. If you have additional details for the fields, you may add them in under New Notes

 Need Help?

• If you have any questions about the changes made to Self Service, please contact the Helpdesk at 817-272-2208 or at helpdesk@uta.edu.