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Office of Information Technology (OIT)

UT Arlington
OIT: Office of Information Technology

helpdesk@uta.edu ·  Work Order · 817-272-2208 · System Status

We are your IT partner!

Request IT Help

In an effort to provide our clients with an easy way in which they can create and monitor tickets, OIT has provided you with a Self Service tool. You can log in to this tool at https://ithelp.uta.edu

To access IT HELP

  • Click the link above
  • Enter your NetID and password
  • You may need to enter uta\ in front of your NetID when logging into the application

 Create a New Ticket

  • Click on the New Incident button on the left hand side of the screen.
  • Select Type Of Ticket: There are two types of tickets you can choose from:
    • Incident – Interruption or degradation of an existing service, including:
      • Mail Servers giving error messages
      • Computer will not boot up
      • Network outages
      • Issues with resource mailboxes, computers, printers, or software
    • Request – Request for access, assistance, information, or established services, including:
      • New account setup
      • Access to MyMav
      • Access to or setup new resource/service mailboxes
      • Assistance with or create new Wiki page, Blog, or faculty/department website
      • Setup new software, desktop/laptop/printer installations
  • Select the appropriate Service, Category, SubCategory, and for all Requests, the correct Type of Request
  • Please enter in a brief, but relevant, description of what you are asking for in the Description field
  • Completely fill in the Request Detail fields at the bottom of the page
    • If these fields are not completely filled in this may slow down the processing of your issue as a Helpdesk agent will need to contact you to gather that information

Review your Open Ticket

  • When you log in, you should see a list of your open Tickets 
  • Double-click on one of the tickets to see more about it
  • The Summary/Description area has the details gathered about the issue. If you have additional details for the fields, you may add them in under New Notes

 Need Help?

  • If you have any questions about the changes made to Self Service, please contact the Helpdesk at 817-272-2208 or at helpdesk@uta.edu.