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MyMav unavailable for maintenance

Published on 3/01/2019

MyMav, our student information system, will be unavailable for standard maintenance on Saturday, March 23 at midnight until noon on Sunday, March 24. Faculty, staff, and students will not have access to view their academic details, update personal information, or make payments through MyMav until the completion of the maintenance. Additional information or updates will be displayed on

If you have any questions, comments, or concerns, please contact the IT Help Desk at 817-272-2208 or submit a self-service ticket.


New Anti-Virus Protection for UTA-Owned Computers

Published on 2/19/2019

A new level of anti-virus protection, Trend Micro OfficeScan, will be installed on all UTA-owned computers over the next few weeks. With behind-the-scene scans that reduces exposure to malware and top-notch web-protection that detects and eliminates threats, Trend Micro OfficeScan is providing the University with a new way to safeguard confidential data with robust technology. This early warning defense software informs faculty and staff about suspicious websites and files that contain malicious programs while eliminating real-time security threats. With only 700 Windows and 156 MAC university machines currently installed with this software, Trend Micro OfficeScan has already resolved 4720 security threats. This software is protecting our faculty and staff one computer at a time. 

If you have any questions, comments, or concerns, please contact the IT Help Desk at 817-272-2208 or submit a self-service ticket.


Office 365 Applications require NetIDplus

Published on 10/02/2018

Beginning Tuesday, October 16, the Office of Information Technology, in concert with the Information Security Office, will enable two-factor authentication, NetIDplus, on all employee ( Office 365 applications, (such as Outlook, SharePoint, etc.) that are accessed from off-campus using a web browser.

This update complies with a UT System mandate to mitigate stolen passwords being used to access university data.  Faculty, staff, retirees, and student workers can update their authentication method or sign up today by accessing the NetIDplus Device and Enrollment and Management System. The Windows and Macintosh versions, and mobile applications of Outlook, can still be accessed without using NetIDplus. Click here to learn about NetIDplus.

Please contact the IT Help Desk at 817-272-2208 or submit a self-service ticket if you have any questions, comments, or concerns.


New Design for Login Pages

Updated on 08/23/2018

Have you seen the sneak preview of the new login page yet? Starting September 9, faculty, staff, and students will see a new appearance when logging into the Office 365 services and ServiceNow IT Management System used to view articles, report an issue, or create self-service tickets to our IT Help Desk. The updated login screen will display the UTA logo and background picture of the University.  Get a sneak peek of the new login page.

If you have any questions, comments, or concerns, please contact the IT Help Desk at 817-272-2208 or a self-service ticket.


Say Goodbye to Quarantined Emails

Published on 08/23/2018

After September 10, the “Spam Quarantined Notifications” will no longer be available and faculty, staff, and students can click on the “junk email” folder to view any suspected spam messages instead of visiting the quarantined system.

Faculty, staff, and students can now check their quarantined messages by visiting (faculty and staff only) and within the standard 14 days from the day it comes in before they are permanently deleted from the system.

Please reach out to the IT Help Desk if you have any questions, comments, or concerns by calling 817-272-2208 or submitting a self-service ticket.


Protect your files with CrashPlan Online

Published on: 08/14/2018

With the newest upgrade of CrashPlan to the cloud, files are encrypted and stored in a secure online destination to ensure the security of information.

Any device with the previous version is now secure with Crashplan Online if connected to the UTA network. Other previously installed Crashplan devices, not available during the upgrade, can be connected to a wired UTA network to automatically receive the newest version. At the end of the day, faculty and staff should restart any continually powered devices on the network to activate the latest upgrade. Updates may take a few minutes to copy any files not previously backed up by CrashPlan.

New users can experience the benefits of CrashPlan Online by assessing CrashPlan Installers in SCCM and Jamf, contacting the IT Help Desk at 817-272-2208, or submitting a self-service ticket.


NetIDplus now required for VPN Access

Updated on: 08/05/2018

Starting August 5, the Cisco Virtual Private Network (VPN) AnyConnect will require the use of the University’s two-factor authentication resource, NetIDplus. Faculty, staff, or students, who have not enrolled in NetIDplus, will need to register their device by logging into the NetIDplus Device Enrollment and Management System.

NetIDplus protects restricted and sensitive data from theft and misuse by requiring something you know (e.g. username and password) and something you have (e.g. physical device like a cell phone) to access critical University resources.

All NetIDplus users will be required to enter additional identity verification questions when enrolling or adding a device through the NetIDplus Device Enrollment and Management System.

If you have any questions, comments, or concerns, please do not hesitate to reach out to the IT Help Desk at 817-272-2208 or through a self-service ticket.


New Account Management Portal Available

Published on: 06/19/2018

Our new feature 'Password Reset' is now available for employees as well!

Earlier this feature was only available to students, which helps with expiring passwords and new password creation. Get a sneak peek into the new and improved account management portal and experience the convenience of accessing multiple resources at the same location. The features only available to faculty and staff include:

In addition, faculty, staff, and students have access to view a summary of their account information (NetID, pin, Employee ID, and email).

Log on today to explore these new features. If you have any questions, comments, or concerns, please contact the IT Help Desk at 817-272-2208 or submit a ticket through the self-service portal.


Advanced Security Features for Email

Published on: 06/15/2018

Starting June 27, The University of Texas at Arlington’s employees and students will be able to use their email to send extensions, such as zip and other compressed files. In addition, faculty and staff will be able to attach larger files than before. This will be possible due to the introduction of Office 365 Advanced Threat Protection (ATP), which includes features such as safe links, safe attachments, and anti-phishing protection. Here are a few additional resources from Microsoft that explain the latest features:
· Safe-Links Warning Page
· ATP Safe Attachments
· ATP anti-phishing policies
· ATP Safe Links


TimePro Online

Published on: 04/18/2018

On Monday, May 7, 2018, the online version of TimePro, the timesheet management system, will be available to faculty, staff, and students. The previous desktop and Citrix versions of TimePro will be discontinued and faculty, staff, and students will no longer have access to those versions. The new online version of TimePro requires separate web addresses for administrative management access and time clock users.

TimePro administrators should use their NetID and password to access the administrative version. All other users will continue to use their old TimePro assigned PIN to access the time clock. If you have any questions, comments, or concerns, please contact the IT Help Desk at 817-272-2208 or submit a ticket through our self-service portal.


The New UTA Help Center

Updated on: 04/12/2018

UTA Help Center, a new resources offered by the Office of Information Technology, helps faculty, staff, students, or visitors find answers to questions across the university in one simple location. Something as simple as "How do I pay for tuition" or "How do I get a parking pass" can be quickly located on the go. UTA Help Center directs faculty, staff, students, and visitors to the appropriate department by clicking the quick links that relate to their questions.

Need Help? Start at UTA Help Center located at


IT System Maintenance Scheduled Every Sunday

Published on: 04/03/2018

In order to improve and maintain the efficiency of our systems, the Office of Information Technology performs regularly scheduled maintenance every Sunday from 2-7 am. This maintenance may include rebooting servers, updating critical components, and other general support functions. During this time, you may experience a temporary delay or inability to access a service.

View the system status page, and subscribe to IT Status to receive the latest maintenance updates, and other critical notifications.

New MyMav login page now available

Published on: 03/12/2018

The update to MyMav is complete and available to faculty, staff, and students. A new login section will display when signing into During the initial login, users will be required to indicate if they are students or faculty/staff member by selecting the appropriate tap before the login section displays on the page. No other changes to MyMav will be visible to the user at this time.

Please refresh your MyMav bookmark to and clear your browser cache and cookies.

To learn more, please visit the MyMav Help page. Our IT Help Desk is standing by to assist you with any questions, comments, or concerns at 817-272-2208 or through the self-service portal.


SharePoint Online Coming Soon

Published on: 03/12/2018

As we continue to move forward with providing a collaborative environment for our faculty and staff, the Office of Information Technology is excited to announce the new launch of SharePoint Online. Here are a few SharePoint Online benefits:

Learn more about SharePoint Online Project by visiting our frequently asked questions and additional SharePoint resources.


Do Not Respond to New Phishing Attempt

Published on: 03/12/2018

Malicious phishing attempts designed to steal NetIDs and passwords were sent to faculty, staff, and student email accounts. Please do not respond to any emails that asks you to validate or update your account information. Faculty, staff, and students should visit the phishing website to view the recent phishing examples and prevention tips. If you responded to a spam or phishing scheme by submitting your UTA password, immediately change your password and security questions. Please forward all spam and phishing emails to or If you have any questions or comments, please contact the IT Help Desk at 817-272-2208 or through our through the self-service portal.


UTA Box Free to Faculty and Staff

Published on: 03/12/2018

Sign up for free access to UTA Box, a simple, fast, online collaboration and content sharing tool. Faculty and staff can access stored documents and files up to 25 GB anywhere, anytime, and from any device: desktop, laptop, phone, or tablet.

UTA Box is like a J:\ drive or another hard drive in the cloud! With Box sync, files from your local hard drive automatically backups to Box online.   Please note that the Box Sync feature can copy files from a box account to folders on your computer. It should not be used on non-encrypted or non-University owned devices.  This is to prevent unauthorized users (e.g. family members or friends) from viewing sensitive University data on personal devices.

Join today by contacting the IT Help Desk at 817-272-2208 or submit a ticket through the self-service portal. The Office of Information Technology provides this free service for UTA faculty and staff.

For more information, please visit the UTA Box website.