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Upgrade to ServiceNow on October 22

Published on: 10/10/2017

During our normal IT maintenance, the Office of Information Technology will upgrade to the latest version of ServiceNow on Sunday, October 22 at 2:00 AM. Incident, General Request, Service Catalog, Change Management, Project, Problem, and the Knowledgebase will not be available until the completion of the upgrade. Faculty, staff, and students should not experience any changes to existing look and feel of ServiceNow.

Please contact the IT Help Desk by emailing helpdesk@uta.edu or call 817-272-2208 if you have any questions, comments, or concerns about the ServiceNow upgrade.

 

MyMav and Systems Unavailable for MyMav Upgrade

Published on: 10/04/2017

MyMav, UTA’s student information system, is being upgraded Friday-Sunday, Oct. 6-8, to provide a refreshed look with a streamlined experience for students, faculty, and staff. During this period, faculty, staff, and students may have difficulty accessing portions of systems connected to MyMav. In addition, departments will not be able to run reports that are linked to the MyMav system. The impacted systems and applications will resume normal operation after the upgrade is completed on Monday, October 9.

Please visit the “New MyMav Experience” article and a special message from the Office of Information Technology to learn more about the systems that will be unavailable during this MyMav upgrade.


Information Needed for TimePro Upgrade

Published on: 08/31/2017

The Office of Information Technology is reviewing the administrative users and updating the new TimePro system. Faculty and staff with administrative access are required to complete the TimePro Administrative Access Form by Monday, September 25, 2017. This information ensures the continued access to the TimePro system.

Please send new TimePro requests to the IT Help Desk at helpdesk@uta.edu or call 817-272-2208. You may also submit a ticket through our self-service portal. 

 

New Improvements to UTA Box

Published on: 07/17/2017

On September 8, UTA Box will permanently transition to a new, improved, and more personalized user experience on the web that includes the following benefits:

For a quick glimpse, the Office of Information Technology has enabled faculty and staff to switch between the new and previous versions of Box. This option will be available until September 8 by clicking the question mark icon on the top right hand corner of the account.

For additional training on this new version, sign up for the course offered by Box University. If you do not have a Box account, please contact Help Desk at helpdesk@uta.edu or call 817-272-2208.

 

Meningitis Vaccination Portal temporarily moved

Published on: 07/10/2017

The MyMav Self-Service link to Meningitis vaccination is temporarily unavailable. Students can access the necessary documentation by following the step-by-step pictures located in the "How to submit your meningitis vaccination verification" article on our IT Self-Service website. The step-by-step instructions are also listed below. 


Beware of Ransomware in Attachments

Published on: 06/29/2017

A recent world outbreak of the Petya ransomware, similar to WannaCry, is making international news. Petya has not been detected at UTA and we have blocks at our border to prevent network attacks; however, users should treat email attachments with caution.

This malware is very similar to WannaCry. The cautionary steps outlined here: https://blog.uta.edu/security/2017/06/29/petya-ransomeware/ provide guidance on avoiding and reacting to infection.

OIT will continue to monitor this potential threat and will provide necessary updates when applicable.

 

Out of Date Message Resolved 

Published on: 05/16/2017

Faculty and staff were experiencing an out of date message when accessing UT Share. This situation has been resolved.

The following information was identified by the Office of Information Technology:

We apologize for any inconvenience this may have caused. Please contact Help Desk at helpdesk@uta.edu if you have any questions, concerns, or comments.

 

Pay to Print unavailable on May 23

Published on: 05/09/2017

Pharos Pay to Print and Mobileprint will be unavailable to faculty, staff, and students on May 23 from 8 AM to 12 PM. These services will be upgraded to include the latest security patches and enable additional improvements. Please contact the IT Help Desk at helpdesk@uta.edu if you have any additional questions or concerns.

 

Do Not Respond to New Phishing Attempt

Published on: 05/04/2017

Malicious phishing attempts designed to steal NetIDs and passwords were sent to faculty, staff, and student email accounts. Please do not respond to any emails that asks you to validate or update your account information. Faculty, staff, and students should visit the phishing website to view the recent phishing examples and prevention tips. If you responded to a spam or phishing scheme by submitting your UTA password, immediately change your password and security questions. Please forward all spam and phishing emails to phish@uta.edu or spam@uta.edu. If you have any questions or comments, please contact the IT Help Desk at helpdesk@uta.edu.

 

Restoration of J: Drives Completed

Updated on: 05/01/2017

All faculty and staff J: drives have been restored. Please restart your computer before accessing your J: drive. If you need further assistance or have any questions or concerns, please contact the IT Help Desk at helpdesk@uta.edu.

 

IT System Maintenance Scheduled Every Sunday

Published on: 04/21/2017

In order to improve and maintain the efficiency of our systems, the Office of Information performs regularly scheduled maintenance every Sunday from 2-7 am. This maintenance may include rebooting servers, updating critical components, and other general support functions. During this time, you may experience a temporary delay or inability to access a service.

View the system status page, and subscribe to IT Status to receive the latest maintenance updates, and other critical notifications.

 

Beware of Phishing Emails

Published on: 02/20/2017

Malicious phishing attempts designed to steal NetIDs and passwords are being sent to faculty, staff, and student email accounts. Please do not respond to any emails that asks you to validate your account information or threaten account closure. Faculty, staff, and students should visit the phishing website to view the recent phishing examples and prevention tips. If you responded to a spam or phishing scheme by submitting your UTA password, immediately change your password and security questions. Please forward all emails you suspect of being spam or a phish to spam@uta.edu or phish@uta.edu​.

Please contact the IT Help Desk, 817-272-2208 or helpdesk@uta.edu, if you have any questions or concerns.

 

UTA Box Free to Faculty and Staff

Published on: 12/13/2016

Sign up for free access to UTA Box, a simple, fast, online collaboration and content sharing tool. Faculty and staff can access stored documents and files up to 25 GB anywhere, anytime, and from any device: desktop, laptop, phone, or tablet.

UTA Box is like a J:\ drive or another hard drive in the cloud! With Box sync, files from your local hard drive automatically backups to Box online.   Please note that the Box Sync feature can copy files from a box account to folders on your computer. It should not be used on non-encrypted or non-University owned devices.  This is to prevent unauthorized users (e.g. family members or friends) from viewing sensitive University data on personal devices.

Join today by contacting the IT Help Desk at 817-272-2208 or email helpdesk@uta.edu. The Office of Information Technology provides this free service for UTA faculty and staff.

For more information, please visit the UTA Box website.

 

Register UTA-owned Mobile Devices for New Changes

Published on: 11/16/2016

In the interest of safeguarding information sensitive to the University, The Office of Information Technology plans to implement a Mobile Device Management (MDM) solution called AirWatch. To carry out a UT System mandate, The University of Texas at Arlington will launch this new service to provide passcode protection and encryption to all existing and future UTA-owned mobile devices.

All University departments are required to register these mobile devices by completing the Mobile Device Management (MDM) form by Tuesday, November 22, 2016. After the device's information has been reviewed, The Office of Information Technology will send an enrollment email for further instructions. For more information, please visit the MDM AirWatch Frequently Asked Questions webpage.